Not very often do I have problems with stuff I buy and I try to do as much research as possible. That said, I bought a 12x12 canopy to display our baits as shows and what not. Well this past weekend I took it out to use for the first time and by the time I got it all set up, the wind literally buckled, twisted, and broke almost every connection in the frame. I called Coleman, and even though I bought it several months ago, without question they sent out a replacement. There was no battle, no hesitation, no nothing. Just plain GREAT customer service! Some may say "They should!" but that's not the point. The point is they did, and that's to be commended! Way to go Coleman!