No defending them but the problem with appointments as that is how i try to work on boats, is that i setup say 3 boats for next week and 1-2 dont show up then i am out money that i could have been workin on others. So while i understand your pain with no appt's i also understand why some wont do them. i just dont want 10-15 boats sittin my yard waiting to be worked on. So i try to line up what i know i can get done that week. But it is a pain when they dont show.