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  1. 05-05-2025, 11:39 AM #1
    Topwater All Day
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    Mega 360 appears to have died...

    Just completed a major update by replacing three Helix 12s with three new Xplore 12s and also swapped out the Ethernet switch to the newer AS ETH 5PGL one as well. Verified all my connections and power, everything seemed to be working fine. Updated the Xplore units to the latest SW update. First trip out all is good, everything is connected and showing on the network. Second trip out, fishing a club tournament and all is good most of the day until around 1pm when I look down at the bow and graph that is connected to the M360 and it's saying it cannot detect it. Try rebooting, check the connections, disconnect and reconnect then...still nothing.

    Back home in the garage I've tried swapping the connections around but still nothing, like it just doesn't exist. I've verified it's getting power to the M360. I did a restore on that Xplore unit to see if that was the problem and still nothing.

    Probably calling HB support soon, but wanted to see if there is anything else to check first? Any ideas?

    Thanks!
    The fundamental fact of existence is that this trust in God, this faith, is the firm foundation under everything that makes life worth living. It’s our handle on what we can’t see - Hebrews 11.1

    Rob Ridge
    2018 Nitro Z19 Pro, 200 Mercury Pro XS
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  2. SLYDoggie
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    #2 05-05-2025, 06:56 PM
    Have you checked the pins in the power cord to make sure none are broken off? Also, make sure the power connector on the Mega 360 pigtail hasn't separated. I had that happen once. That power connector isn't very large/robust.
    ---> Regards, Steve Yarbrough (AKA: SLYDoggieTN or SLYFishing on YouTube)
    • Apex 19/16/13, Xplore 9, Mega 360, Mega Live 1, and (2) Mega Live 2s
    • Minn Kota Ulterra Quest Trolling Motor
    • (2) Cannon Optimum Bluetooth Downriggers
    • Impulse Lithium Batteries... 36V 60AH for Trolling Motor, (2) 12V 120AH for Cranking & Electronics, & 12V 60AH for Downriggers

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  3. Topwater All Day
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    #3 05-06-2025, 08:41 AM
    Thanks Steve! I did check the pins on the power connector and all good there. I'll have to inspect the connector itself more, and you're right - it's not a very robust connector! Just seems odd to just stop like that, but who knows...
    The fundamental fact of existence is that this trust in God, this faith, is the firm foundation under everything that makes life worth living. It’s our handle on what we can’t see - Hebrews 11.1

    Rob Ridge
    2018 Nitro Z19 Pro, 200 Mercury Pro XS
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  4. AZSWFisher
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    #4 05-09-2025, 04:55 PM
    Make sure your selected transducer still shows M360 included.
    Console: [Helix 10 MSI G3N>AS GPS HS>2x XM 9 HW MSI T>XNT HW T]:[Helix 10 G4N>XNT HW T]:[AS ETH 5PXG]
    Front: [Helix 10G3N>XM 9 HW MSI>Mega360 Universal];[Helix 12 G2N]:[MK Ulterra 60" i-pilot Link]:[AS ETH 5PXG]
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  5. Topwater All Day
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    #5 05-10-2025, 08:43 PM
    Quote Originally Posted by AZSWFisher View Post
    Make sure your selected transducer still shows M360 included.
    It does not show up as an option at all, which is the problem. It was there and available on the network, but now it's just gone. I need to call HB support and see what they say...or may just open the thing up and see what's inside it!
    The fundamental fact of existence is that this trust in God, this faith, is the firm foundation under everything that makes life worth living. It’s our handle on what we can’t see - Hebrews 11.1

    Rob Ridge
    2018 Nitro Z19 Pro, 200 Mercury Pro XS
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  6. SLYDoggie
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    #6 05-10-2025, 09:15 PM
    You might try disconnecting the Mega 360, perform a Restore Factory Defaults, and then reconnect the Mega 360.
    ---> Regards, Steve Yarbrough (AKA: SLYDoggieTN or SLYFishing on YouTube)
    • Apex 19/16/13, Xplore 9, Mega 360, Mega Live 1, and (2) Mega Live 2s
    • Minn Kota Ulterra Quest Trolling Motor
    • (2) Cannon Optimum Bluetooth Downriggers
    • Impulse Lithium Batteries... 36V 60AH for Trolling Motor, (2) 12V 120AH for Cranking & Electronics, & 12V 60AH for Downriggers

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  7. Topwater All Day
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    #7 05-11-2025, 11:19 AM
    Yes, will do - thanks!
    The fundamental fact of existence is that this trust in God, this faith, is the firm foundation under everything that makes life worth living. It’s our handle on what we can’t see - Hebrews 11.1

    Rob Ridge
    2018 Nitro Z19 Pro, 200 Mercury Pro XS
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