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  1. 05-19-2023, 01:41 PM #1
    clsimmons
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    Thumbs down LEW’S Customer Service!!!

    I have been trying to contact Lou’s customer service for two weeks with no success. I have left two voice messages and called them at least six times. No success. Has anyone successfully contacted Lews reels by phone lately. I’m looking for parts for my BB1 reel. I will probably stick with curados in the future.
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  2. reelex
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    #2 05-19-2023, 09:16 PM
    You have to contact Southwest Parts in Dallas, TX for Lees parts now.
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  3. jamesoh1967
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    #3 05-20-2023, 10:16 PM
    Yeah Shimano has the best parts ordering process. Look up the model find the part number and order online.
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  4. clsimmons
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    #4 05-21-2023, 07:42 AM
    Thanks for the info.
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  5. River-Bandit
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    #5 05-24-2023, 05:31 AM
    Quote Originally Posted by clsimmons View Post
    I have been trying to contact Lou’s customer service for two weeks with no success. I have left two voice messages and called them at least six times. No success. Has anyone successfully contacted Lews reels by phone lately. I’m looking for parts for my BB1 reel. I will probably stick with curados in the future.
    What a shame as Lew's used to have fantastic customer service ,,,
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  6. toonedin
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    #6 06-03-2023, 06:48 PM
    I have had great success emailing Lews . Tried to get an extra spool , had one in 3 days..
    2002 Triton 190 FS , 200 Pro XS, Garmin Force, 2 Garmin Ultra 106sv, LVS 34, 1 Garmin UHD 93sv
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