Sure hate to see this. Now what do I/we do?
Sure hate to see this. Now what do I/we do?
HOLY COW!!!!
Are you SURE?
This isn't good
Unbelivable sure hate to hear this
Debra
http://www.debrahengst.com
Probably a dumb question but who is Linda Colt??
I see where KVD joined the Humminbird Team now, thats crazy, I always thought Lowrance had something to do with Motor Guide, must not.
Dano
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Bitman »</TD></TR><TR><TD CLASS="quote">Probably a dumb question but who is Linda Colt??</TD></TR></TABLE>
She was the nuts and bolts behind customer service at Lowrance ~ I have relied on her for 10 years now and she has ALWAYS jumped thru hoops to get me taken care of ~ on my next boat I am now looking seriously at the HB product ~ Lowrance made a big mistake letting her go.
Debra
Someone on another thread said she retired.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Texas Larry »</TD></TR><TR><TD CLASS="quote">Someone on another thread said she retired.</TD></TR></TABLE>
Don't think so Texas Larry, if you read this post from her son, she was forced out.
http://www.bbcboards.net...avico
Thanks for letting me know!! From everything I've heard, she was a real jewel that will be impossible for Lowrance to replace. I was looking real hard at a new HDS unit, but now I'm going to rethink. I had changed to Humminbird about 15 years ago, but my Skeeter came with Lowrance. If this turns out to be the way Lowrance treated her, I'm going back!!
This is not good for the customer. She went out of her way to help me several times.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Texas Larry »</TD></TR><TR><TD CLASS="quote"> From everything I've heard, she was a real jewel that will be impossible for Lowrance to replace. I was looking real hard at a new HDS unit, but now I'm going to rethink. I had changed to Humminbird about 15 years ago, but my Skeeter came with Lowrance. If this turns out to be the way Lowrance treated her, I'm going back!!</TD></TR></TABLE>
My thoughts exactly.
Dirty e-mail from me sent to the Navico Brass. That is one fine individual that has helped me numerous times. I hope they realize what kind of mistake they have made by treating her the way they did......
Mman, that sux!!!
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Bitman »</TD></TR><TR><TD CLASS="quote">...I always thought Lowrance had something to do with Motor Guide, must not.
Dano</TD></TR></TABLE>
They did a long time ago. Mercury Marine bought MotorGuide several years back.
Here is the email I sent to both parties at Navico this morning:
Friends, I don't know either of you. I do know Linda. What do I/we do now? She was the only person working for your company that ever showed any interest in my problems, and was the ONLY employee working on your staff that EVER tried to settle my issues. I was planning to upgrad to two of the new HDS units this spring. The following units will now be listed on several internet sites in the "For Sale" sections.
LMS480M
X-125
LMS522c/igps
Please forward any and all of my correspondence to her personal email and home address for help. I now have NO confidence in any current employee manning your phones.
Thank you,
Jack Yates
Linda was Gold for them people ,, there not to smart
BFS, Unfortunately, often times at large corporations like this, customer service is not truly what the company is looking for. They are looking for the next sale. For some reason, "the powers that be," in these large corporations could care less about the consumer, they are in it for what they can get from it. Also, unfortunately, these same powers seem to only look at the short term not the long term. They fail to realize that dissatisfied customers not only will take their future purchases to a competitor, but will also tell their neighbors, friends, associates, and in this case fishing buddies of their opinions. It seems to me that MARKETING 101 has failed to teach these corporate powers, or maybe they forgot the statement that "Word-of-mouth is the best advertising a company can have, and at the same time one dissatisfied customer can cost you 200 sales." If what I read truly happened, then it seems to me that a combination of jealousy and ego played a huge part in her leaving. Yes, Lowrance will suffer from this. If word get out to enough people around the country, the company may even be forced to fold due to lack of profitability. This is the unfortunate result of egotistical shortsightedness that infects corporations (not just NAVICO). Perhaps some of these companies should look at not only Chrysler, but General Motors, and some of the financial institutions that have failed in the last two or three years and look at what the base root of why these companies failed.
I can't quote the exact verse, but my bible tell me that "The LOVE of money is the root of all evil." Money itself is not the root of the evil, but the LOVE (also read worship) of money is!
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by RMcCugh61 »</TD></TR><TR><TD CLASS="quote"> If what I read truly happened, then it seems to me that a combination of jealousy and ego played a huge part in her leaving. </TD></TR></TABLE>
I would say almost everyone on this board knows a long time employee that was targeted for lay-off, termination, or forced retirement due to the fact they make a lot more money than a young person the company can hire off the street, especially in a non-technical position. Cost savings is the reason companies are moving customer service to India or wherever not better customer service. As you said, many companies just don't seem to care about their customers anymore. I would not doubt that this was the case with this situation.
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Very good Jack.