Software won't update

[KramerDk]

Yes, I have 2 cards that I've tried. First is a 32gb fat32 and the other is a 16gb fat32. The unit sees the card as it's putting the encryption files on the card.

I downloaded the 2.8 version for both the SI + GPS G3N and DI + GPS G3N. I tried each one on each card individually and nothing happened. Strangely they are the same size files if they don't work on each other.

[Wayne P.]

Yes, I have 2 cards that I've tried. First is a 32gb fat32 and the other is a 16gb fat32. The unit sees the card as it's putting the encryption files on the card.

I downloaded the 2.8 version for both the SI + GPS G3N and DI + GPS G3N. I tried each one on each card individually and nothing happened. Strangely they are the same size files if they don't work on each other.

Helix software is unit specific; they will only load to the unit that matches the complete model name exactly. The unit's complete model name is shown in the SYSTEM STATUS view, that complete model name is what you match in the Software Update list on the Humminbird website=no other software will install.

Two things have to happen when the memory card is inserted in the unit if you don't preplan.
1. The unit writes an Encrypt folder to any unlocked memory card. That has nothing to do with the update, it is for the purchasing and downloading of a Chart Select map.

2. The unit has to read the software file to determine if is correct. The software files are very large and it takes few minutes for that to happen and the install process to start.

You can shorten the unit reading time by putting a blank memory card in any unit so it gets the Encrypt folder added. Then copy the unit software to the memory card, put the card in the unit and WAIT until you get the message to replace the software with the new version. Don't push any buttons for any reason until you get the replace message to answer YES. That WAIT can be up to 10 minutes, usually less than 5.

If you want to use the same card for another unit, delete the software file and leave the Encrypt folder on it, then copy the other unit's software to the card, put that in the other unit and WAIT.