Hummingbird customer service has become worse than that of Lowrance
Hummingbird customer service has become worse than that of Lowrance
You can say that but it has an impact. With my work, we had 1/3 of the 7500 pilots out at one time due to either having covid or in quarantine from direct exposure to a positive person.
USN Retired
2020 Basscat Caracal
2020 Mercury 225 ProXS 4s
I shipped my helix unit last Wednesday to the factory and it arrived Friday. Got a return confirmation showing it’s repaired and out for delivery today... pretty good CS if you ask me.
that will never happenOriginally Posted by elite-fishing
2018 Phoenix 920 Pro XP
If it happens I won't be heading back to Lowrance. Somebody else though.
Tell me where has a slow movin' once quick draw outlaw got to go
10 employees in my shop & exactly half are out right now with covid. It has definitely affected how much we get done.
They received my Helix on a Thursday, 2/3 and I received a notice it was repaired and shipped out on Friday 2/4. Impressive!
2019 RT 198P
2018 Mercury Pro XS 150 HP 4 Stroke #2B610068
Twin 12' BT Talons
4" Atlas Jack Plate
Riptide Instinct Quest
Received my Solix Wednesday 2/2 and got Shipped back to me Friday 2/4. They paid shipping both ways. Last Lowrance MFD I bought had a dead ethernet port on day 1, and I had to pay to ship it back to Lowrance for a replacement.
I cant say that. Every time I texted or chatted with CS I wasnt on hold more than 5 mins. They have been super helpful with my Mega Live issue.
I always thought they were equally as bad maybe w lowrance having a slight edge being better. Covid has taken a toll on companies in there defense.
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