Yamaha Warranty Service

[Ranger 20]

Just thought I would post my last experience:

I took my 2007 Yamaha HPDI in to a Boat Dealer to have the lower unit oil changed and a minor skeg repair.

Upon arrival I was going over details with the dealer and the mechanic took his hands and spun the prop, and ask how long it had been like that.

I thoughtt he was talking about the busted skeg, and I told him it just happened..
I accidently drug it on the ramp.

He said he wasnt talking about the skeg, he was referring to the slack in the prop.
Little did I know that when it was manufactured, Yamaha installed the wrong thrust washer, which causes the prop to waller out. It will eventually quit!

I told him it ran fine, he said it wont for long.

They took pictures and sent to Yamaha and Yamaha replaced the whole lower unit and gave me a new prop!

Yeah, it took a couple of weeks to do, but at least we caught it in time.

I did purchase the extended warranty when I bought the rig, but Yamaha would have took care of it anyway. The never asked me about extended warranty.

I took my rig in for a skeg repair and wound up getting a whole new lower unit and a new prop. Plus saved $75.00 on skeg repair and oil change.

Thanks to Yamaha for standing behind their products!

[spider1]

That is one thing that yamaha does very well, is stand behind the motors no matter what!!

[ChrisH]

i know several of the higher HP motors were having trouble eating thrust washers. they changed the design i believe.

[5 Alive]

What was he feeling when he spun the prop? I would like to check my 07.

[Neilslure]

I had the same problem. I noticed on mine some bare metal around the back of the gear case. Prop nut was loose too. Yamaha took care of everything and David Fritts Outdoors did the work, both are top notch IMO .

I had a prop sling a blade in 2009, prop was covered by they Powermatch warranty, I learned this from a dealer here on BBC. He said Yamaha would take care of the prop and ensuring everything was still right with the lower unit. I inquired at my local dealer about this. Parts guy told me I needed to call the 1800 number and talk to Yamaha about replacing the prop and said they would charge me labor if they checked my lower unit and found nothing wrong.

Later that day I call Yamaha as I was instructed to do and I explain my problem to the rep. First thing he asks is "have you talked to a dealer?". When I told the rep that the dealer told me to call them, he was furious (not at me, at the dealer). Apparently he called the dealer and educated them on the right way to handle my situation. He was also astonished that they were going to try and charge me their minimum labor for checking the propshaft.