Has anyone had issues getting big ticket replacement parts from Mercury?
Things like compressors, powerheads or lower units?
How long should it take to get one to a dealer?
Just curious
Has anyone had issues getting big ticket replacement parts from Mercury?
Things like compressors, powerheads or lower units?
How long should it take to get one to a dealer?
Just curious
There are occassions where such components are backordered due to demands that exceed production levels (usually, this results in a wait of approximately 2 weeks).
This year (in particular), there has been a higher demand, simply due to decreased availability of Japanese-built engines (resulting in a higher than expected demand for US built engines and components).
Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
Still consider myself a "Marine Apprentice" after 48 years (learn something new every day).
Mercury Parts, Mercury Outboards, Smartcraft & Accessories, Injector Service, TDR Reeds- BBC Sponsor
How long should it take to get a powerhead that is in stock from Wisconsin to Alabama?
My compressor went out first and they were on back order, now my dealer says the powerhead is blown but they had one in stock in Wisconsin. It was ordered last Friday and is not "scheduled" to be delivered until this Friday.
Does Mercury have process for expediting deliveries? I guess if I was not losing my entry fee for a tournament I would not be as aggrivated but I just have a hard time understanding why a company as large as Mercury does not have anymore spare parts on hand to support their customer base.
It would normally take approximately 5 business days for a powerhead to travel that distance by ground shipping methods (average).
Your engine warranty covers GROUND shipping (any expedited shipping requests must be paid by the customer).
Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
Still consider myself a "Marine Apprentice" after 48 years (learn something new every day).
Mercury Parts, Mercury Outboards, Smartcraft & Accessories, Injector Service, TDR Reeds- BBC Sponsor
Well since the order was placed at 2:00pm on Friday, maybe it will come in on Thursday.
I told the dealer that I would pay to have it expedited but I was told by the dealer and Mercury that wasn't possible because they send everything out on an 18 wheeler and do multiple deliveries.
Thanks for the information.
Just an FYI that I think Don will agree with, maintaining or carrying a large inventory costs money regardless if it's a dealer or the Mercury. In these days of cost cutting to maintain a lower overhead on operating costs it has become a common thing to have parts or items on backorder. The supplier who supplies Mercury is left to carry inventory not Mercury itself or the dealer. Now this doesn't apply across the board as some dealers or manufactures carry good inventory to keep their customers happy, but that being said, you'll pay for that service when you purchase items as it's rolled into the price. So don't always put blame on the dealer as it may be Mercury itself who's not carrying the stock on hand.
Just my opinion........
Gary
Growing old is inevitable, growing up is optional.......
S.W. Ohio
I agree with Gary's point.... and there's one other that has come into play ALOT in the last year or two:
A manufacturer orders (let's just say for example) 10,000 units of Part# X123456 from their supplier. 7000 of these are alloted to the production line, and 3000 of them to Parts.
A year later, they realize that they're down to 200 remaining units. They pickup the phone to contact the supplier.... "The number you have called has been disconnected, and is no longer in service".
Now what? Well... turns out the supplier is no longer in business. Now a new vendor must be located- tooling set up to manufacture the part, and production ramped up to meet the IMMEDIATE need for more of Part# X123456.
When this happens... considering the amount of behind-the-scenes work and negotiating required, it's actually AMAZING that backorders get filled as rapidly as they do.
Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
Still consider myself a "Marine Apprentice" after 48 years (learn something new every day).
Mercury Parts, Mercury Outboards, Smartcraft & Accessories, Injector Service, TDR Reeds- BBC Sponsor
Well I understand what you're saying but, I've worked for an automotive supplier for 20 years. Our customers are CAT, Cummins, GM, Ford and Toyota. We are in contact with our suppliers and we have alternate suppliers setup plus safety stock at all times. Shutting down a production line or a failure in the field is a major black eye and could result in warranty costs being transferred to us plus potential loss of future business. I realize production volumes are not the same and we may not be talking apples to apples but a little advance planning could reduce the occurances mentioned above. Just my opinion.
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