Should a Mercury dealer charge for diagnosing a motor that is under warranty?
Should a Mercury dealer charge for diagnosing a motor that is under warranty?
2013 Bullet 21XRD
2020 Mercury 300R 1E080760
3 Garmin 126SV
LVS34/LVS32
Ultrex with iPilot Link
8' Raptors
might happen until the problem is diagnosed to be a warranty issue? if not a warranty issue you would pay, if under warranty you would not
Last edited by mactlman; 03-12-2023 at 10:36 AM.
2022 z519 cup 225 merc 4s ser # 3B210484. 2--hds12 live units. 2 poles, atlas plate, ghost, hamby's, active target, merc digital gauges
2002 basscat pantera 3 (dad bought new) sold 8-2-22
2000 stratos 20 ss (bought new) 200 hp Rude ficht great boat/motor sold 11-21
pulled by a 2500HD Denali
proud dad of an ARMY Captain
MAGA
ASE/GM Master tech before tools
What was the issue that required you to take it to the shop?
Tilt/Trim wasn't working. Once I got it to the dealer it was working again. They weren't able to determine the problem so I picked it up. While there they noticed one of the steering hoses was pinched between the ram mount and pump on the jack plate and added a zip tie to keep it clear of that area. Also noticed the jam nut on the steering ram was loose and tightened it (it was installed by them when they rigged the motor on my last boat). Lastly, I had the chack the linear acceleration of the hotfoot which was at 100%. $54 for diagnosing tilt/trim, $54 in labor for demand linear and $25 for shop supplies.
2013 Bullet 21XRD
2020 Mercury 300R 1E080760
3 Garmin 126SV
LVS34/LVS32
Ultrex with iPilot Link
8' Raptors
2022 z519 cup 225 merc 4s ser # 3B210484. 2--hds12 live units. 2 poles, atlas plate, ghost, hamby's, active target, merc digital gauges
2002 basscat pantera 3 (dad bought new) sold 8-2-22
2000 stratos 20 ss (bought new) 200 hp Rude ficht great boat/motor sold 11-21
pulled by a 2500HD Denali
proud dad of an ARMY Captain
MAGA
ASE/GM Master tech before tools
Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
Still consider myself a "Marine Apprentice" after 47 years (learn something new every day).
Mercury Parts, Mercury Outboards, Smartcraft & Accessories, Injector Service, TDR Reeds- BBC Sponsor
2013 Bullet 21XRD
2020 Mercury 300R 1E080760
3 Garmin 126SV
LVS34/LVS32
Ultrex with iPilot Link
8' Raptors
Which is about the average in this part of the country.
Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
Still consider myself a "Marine Apprentice" after 47 years (learn something new every day).
Mercury Parts, Mercury Outboards, Smartcraft & Accessories, Injector Service, TDR Reeds- BBC Sponsor
I suspect the shop supply charge is a fixed price for that particular shop.
I'm an automotive technician. Labor rates vary by location a bunch. I suspect boat labor rates do the same. Our labor rate is $137.50. I have no idea what we charge for shop supplies. I've seen signs in shops outlining the shop supply charge. For a potential warranty claim we inform the customer the diag fee is $$. If it's a repair covered by warranty the customer won't be responsible for that charge.
I hate it when a customer has a problem I can't duplicate. I usually spend way to much time trying to find a problem. (again, I'm an auto tech, not a boat tech)