Active Captain Card issues

[TroyBoy30]

So I'm having an issue that I can't seem to figure out. I've followed this video and can't get my phone to recognize the card in the unit.



i'm using a 32 gig sandisk extreme card formatted in fat32

the step that seems to be missing, is the unit never gives me the new user added prompt they show in the video

i did create the wifi network and the phone is connected to the units wifi



I'm formatting the card from the unit and the unit seems to create the card because I get the following when i remove the card




here is the message on the phone



and here is the card screen on the unit




when I check the card on the pc, I get a scan and fix option and the card has the following files in a garmin folder

activecaptaincard.dat
garmin device

the only thing i have not tried at this point is a new card, which should arrive tomorrow and will probably fix it since I took the time to type this whole thing!

[TroyBoy30]

well it's not the card. I get the same results with a new 16 gig and 32 gig class 10. the only thing I haven't tried is to do a skip instead of formatting the card.

[fishin couillon]

Have you deleted and reinstalled app??

[TroyBoy30]

Yes

[pdxfisher]

Are you formatting the card as FAT32? I believe that is what you want to do.

[TroyBoy30]

Yes and choosing format on the unit when initially inserting the card

What seems to be missing from all these videos is a never get the new user added message when I connect the phone to the Garmin WiFi

[RangrSkipr]

Did you reset the app on your phone? I had to do this a couple of times when doing updates on mine the other day for it to connect and "stay" connected. Does the Garmin unit show "mobile connected"? I actually had to pull up my default home wifi in settings on my phone and turn off the auto connect to that router before it started connecting to my Garmin. Never had to do this before but it worked.

[SparkAnnie]

WIFI Connect to the unit with the card in it and have any other units wifi off. Also do the same for bluetooth Connect to receive messages from a phone.
That's what seems to work for me when I had similar messages.

[TroyBoy30]

yes the phone is connected to the garmin wifi

[TroyBoy30]

well, I give up. In 30+ years of IT support, I've never had an issue I couldn't figure out.

I even inserted both cards at the same time and got a message that there were 2 active captain cards in the unit at the same time, but the phone still never recognizes it

[fishin couillon]

Wonder if this could be a software bug between iPhone and AC app........

Did you call tech to see if they know of anything?

[SkippyJack]

Have you updated the unit with an sdcard?

In this video is says to update the unit first, might be worth a try just for giggles.

[TroyBoy30]

I have not called support

I did update the unit via micro sd card. That’s actually my preferred way of doing updates and I’ll likely never use the app. It just pisses me off that I can’t get it to work

[RangrSkipr]

Put a blank card in the unit and reformat it for AC per the menu options. "Reset" AC on your phone (no need to delete it) before doing this. Turn off access to any other available WiFi (home) on your phone. Fire up the Garmin with the new card and then open AC on your phone and the Garmin unit and hit the sync with plotter option on the phone. As I mentioned I went through this the other day and this was the only way I could connect with the Garmin units. If this doesn't work then you need to contact Garmin. There could be an issue going that they are not aware of but can definitely walk you through.

Reading back through your connection messages I noticed that your AC says connected to Troys Wifi. When I asked the question of whether or not the units are connected I was referring to the "mobile connected" message on the Garmin home screen. Your AC will easily recognize the Garmin WiFi and give you the connected status but if the Garmin is not giving you a "mobile connected" you're not going to be able to sync. Try the procedure I suggested up top and see if it doesn't work. You might have to start at square one a couple of times but there should be no reason to go as far as deleting the AC on your phone.

[Todd Driscoll]

I sent you a PM asking for contact info so Support could reach out. But, what MFD are you using (maybe an Echomap Ultra)? If so, please confirm that you are running current software (23.10). Also, on the MFD ActiveCaptain dashboard page, does it list you as the owner?

[TroyBoy30]

126sv



I’ll try to get a screen shot of the active captain dashboard page on the unit, but I think the answer is no

[TroyBoy30]

Put a blank card in the unit and reformat it for AC per the menu options. "Reset" AC on your phone (no need to delete it) before doing this. Turn off access to any other available WiFi (home) on your phone. Fire up the Garmin with the new card and then open AC on your phone and the Garmin unit and hit the sync with plotter option on the phone.

Reading back through your connection messages I noticed that your AC says connected to Troys Wifi. When I asked the question of whether or not the units are connected I was referring to the "mobile connected" message on the Garmin home screen.

Didn’t work

I’ve gone one step further than this by actually resetting the unit to default and deleting and re-installing the app

This Garmin Home Screen?

[TroyBoy30]

Also, on the MFD ActiveCaptain dashboard page, does it list you as the owner?

I don’t see any mention of owner on the activecaptain page on the unit

[RangrSkipr]

Not sure what to tell you besides contact support on Monday. They're really good about walking you through these issues. Honestly I've always found connecting with AC to be a bit tedious. Seems like it's a different sequence every time taking several tries. Are you seeing a status message like the one in the photo? The AC app will say you're connected to the Garmin's WiFi but until you get the message stating "mobile connected" you are NOT connected. What's worked for me is turn on the Garmin unit, make sure your phone recognizes the units Wifi, open the AC on the unit and then on your phone. The status should state "mobile connected" then select "sync with plotter" on the phone. As I mentioned, I sometimes have to do this several times but this seem like the best sequence. Good luck

[TroyBoy30]

I’ve never seen that active captain screen. When I open it on the unit, this is all I see