I have a green 1 quart Stanley thermos that I bought sometime in the 80’s or 90’s, can’t remember, lost a few brain cells over the years!
Used it yesterday for the first time in years. Pre-heated it with hot water and filled it up with my beverage. It didn’t keep my beverage hot, the outside of the thermos got warm.
I got on Stanley’s website and saw that they have a lifetime warranty. Mine was made in Nashville, Tenn, the new ones have been made in China since 2002.
I filled out their online warranty form yesterday with included pics that they requested. Received an email that they received the form. 24 minutes later I received another email that they want to send a new thermos (similar type as my model is discontinued) if I wanted it. Email had a link for the new model. I replied that the new one would suffice.
Received confirmation this morning that Stanley is sending me the new thermos. Received a UPS tracking number this evening.
Surprised that they are honoring the lifetime warranty 20 to 30 years later without a receipt. Kudos to Stanley for great customer service.