Had Gen two stuff in my Ranger and customer service was not good. Plenty happy with my Cat and Garmin. Garmin units are easy to run and their customer service is top shelf.
Had Gen two stuff in my Ranger and customer service was not good. Plenty happy with my Cat and Garmin. Garmin units are easy to run and their customer service is top shelf.
Linda Colt is her name, she was great, C.S. hasn't been the same.Originally Posted by bgibson
Lowrance customer service moved me into Humminbird many years ago. Much more user friendly too.
It is amazing they are still talking about Linda, she is gone a long time ago. My buddy and me were at Basspro recently and talking about CS with Lowrance, of course he said it was terrible, which to my buddy calls them and gets a tech on the phone, like 3 minutes or so, and we don't presently own Lowrance, Garmin, but for many years owing Lowrance CS was quite prompt. Did call Garmina month ago, 45 minute wait as they were very busy and their service is also excellent.
I've only had to deal with them once on a unit that the touch screen wasn't working. I had 1 phone call that they gave me a few resets to try. Next phone call was because the resets didn't work, and since it was out of warranty, they exchanged for an upgraded model at a really good deal. I have no complaints. There are definitely some bad customer service reps out there, but I think it is more about how you approach the situation and coming into the conversation like an angry Karen or like an understandable person looking for help.
Never even had a chance to talk to anyone, sat on the phone for over an hour with a message saying I was next one in line. I did get the issue resolved through email though. And I was never angry or demeaning once in the email. Very straight forward in, kept it simple as could be. Shouldn't assume people are an 'angry Karen' just because.
I didn't mean to imply you were being an angry karen, it was meant as a general statement about how people deal with customer service. You shouldn't assume every statement is referring to you just because, that is pretty narcissistic.
Now your calling me a narcissist?! Well when you quote me and say what you said what am I supposed to think? Should have just left the quote out.
Have a good day
Other than long and annoying. Really Not to bad. I will say I always read that hummingbird for side and down images, lowerance for sonar, garmin for live images and if they would come together and make a graph it would be the perfect graph!!My next move will ( and slowly getting there) will be all garmin! This move is solely on the C.S that lowerance has! IMO, I have owned Lowrance since the early 80's and do like the product. But I think Garmin is up there in all aspects and has better C.S. In which goes a lonng way in my book!!
2013 Pantera 2
200 Pro XS (2b009069)
Ghost Trolling Motor
Whatever dude…pretty clear what other think too from what they reported in this thread.Have a good day
Whatever dude…pretty clear what other think too from what they reported in this thread.
Someones crying
Just had a live that the touch screen stopped working ,, customer service was great and they had me a new unit shipped out quick
You are lying and I'm a crybaby. Sorry dude.Just had a live that the touch screen stopped working ,, customer service was great and they had me a new unit shipped out quick
They've responded quickly the 2 times I've needed to contact them over the many years. The HB guys love their CS so I assume they must need it all the time, so I went with Lowrance!
I called on a Friday afternoon, my ghost wasn't releasing to undeply. They had a callback option, so I gave them my number thinking Friday afternoon, won't hear from them anytime soon. They called me back at 4:45 PM Central. Turns out the Boat Manf didn't install the spacers on the TM. Lowrance had the parts to my door in 4-days.
2nd contact, I didn't receive any of the extra Active Target mount options with my boat. I needed a couple of the items for the "fancy" mount I purchased. Sent them a CS request from the Lowrance App, they contacted me with a list of parts asking what I needed and they had them at my door within a week.
Have only used them twice via e-mail. Took only a couple days but answered. The Lowrance experts here have helped more.
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