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  1. Member
    Join Date
    Mar 2016
    Location
    Edmonds, WA
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    8,832
    #21
    Quote Originally Posted by EuropeanAM View Post
    Curious whether those words came from Merc (directly) or a dealer?
    From the dealer. They've been pretty good to me, but wouldn't shock me if maybe they pretended to make a call on my behalf on that one either. Now I'm three months out of corrosion warranty though.....
    2020 Nitro Z20 Pro Package

  2. Mercury 3L/4 Stroke/Verado Moderator EuropeanAM's Avatar
    Join Date
    Apr 2008
    Location
    Greenville, SC (US)
    Posts
    95,166
    #22
    It's been my experience they do well taking care of this sort of thing under the Factory Warranty if it's a finishing DEFECT. Once the factory warranty expires, paint is not normally covered under Product Protection.


    Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
    Still consider myself a "Marine Apprentice" after 47 years (learn something new every day).
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  3. Member
    Join Date
    Feb 2018
    Location
    Indianapolis, IN
    Posts
    67
    #23
    I've seen some post about this issue on Facebook page im on, and a few guys got a whole new lower from mercury. Dont know what the criteria is though!

  4. Member
    Join Date
    Mar 2016
    Location
    Edmonds, WA
    Posts
    8,832
    #24
    Quote Originally Posted by EuropeanAM View Post
    It's been my experience they do well taking care of this sort of thing under the Factory Warranty if it's a finishing DEFECT. Once the factory warranty expires, paint is not normally covered under Product Protection.
    I mean the paper stickers are holding up better that the factory paint, and it clearly hasn't been impacted by anything. It was a paint finish / paint prep issue. That said, a little bit out of warranty now so I can't complain too much about it.
    2020 Nitro Z20 Pro Package

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