New Update 23.3 coming

[justinp61]

Its install and setup something NOBODY can fix or control. With all the support for this to still going on it other issue not software. To much yaking and not enough diagnostic time, 2nd your happy its all working on my system.

With the help of Lowrance's tier 2 customer support (same person the entire time) I spent over two weeks trying to make my Lives work with the latest update, they did the same thing as previous updates. The new Pros are working perfect with the same exact wiring as the lives and the same settings that were exported from the Lives to a card, then imported to the Pro's. The only thing that changed was one gimbal bracket, I upgraded the 9 to another 12. My Live units had an issue, hardware or software? I don't know.

This only my experience, I can't comment on others issues.

[Tonystai]

As a scientist, I can't accept that the same software version can perform flawlessly and indeed fix previous issues for some adopters but essentially crash the systems for others. What is going on here? How can things be so different from one system to another with the same software? I'm at a loss but happy it's all working on my system!

NoCAL

As a software engineer for 30 years, what doesn't make sense to me is the lack of a way to capture errors with logging in individual head units and transducers. I've never written an application that doesn't allow me to remotely identify everything that the application is doing - usually with varying parameters to define how verbose the logging. Seems like the only way to effectively troubleshoot "Gravity" and all the other causes with individual set-ups is to step up the support functionality in the software.

Tony

[OBT]

As a scientist, I can't accept that the same software version can perform flawlessly and indeed fix previous issues for some adopters but essentially crash the systems for others. What is going on here? How can things be so different from one system to another with the same software? I'm at a loss but happy it's all working on my system!

NoCAL

It is because the system is infected with an AI that has multiple personalities.

[NoCAL]

As a software engineer for 30 years, what doesn't make sense to me is the lack of a way to capture errors with logging in individual head units and transducers. I've never written an application that doesn't allow me to remotely identify everything that the application is doing - usually with varying parameters to define how verbose the logging. Seems like the only way to effectively troubleshoot "Gravity" and all the other causes with individual set-ups is to step up the support functionality in the software.

Tony

I believe there is a way to log errors and send them over WiFi back to Lowrance. Not sure anyone uses it but there is a menu item related to that

NoCAL

[Basshopper]

I believe there is a way to log errors and send them over WiFi back to Lowrance. Not sure anyone uses it but there is a menu item related to that

NoCAL

Yes you are correct you can access it on the about page.

[kennybryan]

Watch the video on the Lowrance you tube channel by Jacob Scott on how to CREATE A SERVICE REPORT. The way to create one is on the ABOUT PAGE. There is a CRASH LOG available also in FILES.

[wallyandre]

was just about to say the same thing. I think it's a .Nif file.

Take a look: