I've bought from them before and had no problems. And I'm sure some day I will again, probably soon. (just bought a lil turd of a jon boat that needs tons of attention).Originally Posted by skunked
wow,thats as good of customer assistance as i've seen.when the time comes they have my money
But, I'd disagree on that being best. Far from it actually. Consider what it took to get that service. Over a month and a last resort public plea.
I think the new secret color is "A-Rig"..........
Great customer service is not if you create problems, but how well the problem is handled.
Seats did arrive as ordered along with multiple phone calls from staff a complete turn around from the past month... they also explained the reasoning for all the issues which made everything understandable... I wish this was explained when the dates got pushed back, I would have been more understanding... the seats are excellent quality for the price and will do business again. Like I said it was a complete turn around today, I must have received 4 phone calls confirming everything. Thank You
I couldn't agree more! I am writing this company down for future purchases.
How do I delete this post, being that I feel guilty now that today went so well with those guys
Don't delete it, let the BBc folks see it. Great recovery by the company and a good chance for you to learn from this post, too. Glad it worked out for you.
I agree, let it stay up. It's rare that an owner of a company will fall on the sword. Refreshing to say the least.Don't delete it, let the BBc folks see it. Great recovery by the company and a good chance for you to learn from this post, too. Glad it worked out for you.
Ordering from them for sure!
Have ordered from them before and the service was awesome and I will continue to order from them in the future...
I've found them an absolute pleasure to deal with. Excellent quality, and I had an issue my self, it was my issue, not theirs but I feel they bent over back wards and delivered an awsome product!
I even went with them for my carpet when I re-did my boat and my freind did also when his came in it looked thicker than mine I called or e-mailed them and see what the difference was because we supposedly both ordered 20oz carpet they said there might have been a mix up with mine but since I had already started my boat ,they sent me enough carpet to do my bunks to try and make up for the mishap I think that is good customer service,and I love the seats really comfortable and holding up well
1990 374V Ranger Still kickin' bass after all these years
I have ordered carpet and seats a couple times and have never had a problem. Getting ready to order another set of seats. Have always been treated well
2002 Pro Craft 200 Super Pro- 2005 200 Mercury Optimax, Retired
Empty Nester- Proud Grandfather 5-30-2014-Boy-Aiden, 8-2-2017-Boy-Calen
I ordered two casting seats, but only received one. Made a call and the other one was shipped promptly. I asked about a BBC discount, but was told there was no such discount. Seats are good quality and priced fairly. I will order from bassboatseats.com the next time I need seats.
Glad to see he was taken care of but damn,6 weeks or so to get it straight? I would have been pissed too as would most.
Kudo's to bassboatseats.
Gambler 2200 / PRoCraft 180 / Roughneck Jet / Mercury 250XB, 175 / Evinrude 50
" Talking to you is like clapping with one hand "
Anthrax
Mine look awesome in my ranger.
Have a good one and thank God for it!
I don't think the thread should be deleted, but maybe send (Al From Canada) a private message, so he can possibly change the title of the thread. People will see the title of the thread without even opening the thread, and think that bassboatseats.com is a poor company.
Gambler 2200/250 Pro XS
Pretty smart one here....
I think that all the upholstery guys in the country are swamped,at this time of year,I have never heard anything bad about James,and have read posts and seen him active on the boards for years, sometimes chit happens,and he sounds like he's made it good for ya' !
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