this is one topic that has had quite a buzz. Truth is there was a touchpad problem in ( i believe) 2002-2005??? I own a 2003 zx200 and had the same exact issue with mine last year. You can call Skeeter and talk to Darby about your issue. If he is the original owner he may have a shot at getting a new one on Skeeter if he is not original owner as is the case with me then its a crapshoot. I cant remember who gave me this tip but for some reason it worked for my boat and I hope it works for your BIL. When all power is off on the touchpad and its time to start up...Push and hold the power key for at least ten seconds before releasing it..I was told this would reset the touchpad. Someone may come along and prove me wrong but knock on wood mine has worked flawlessly ever since