Had the lower unit fail in my boat a couple weeks ago. Took it over to Don on a Friday he told me he would look at it on a Tuesday. Called Tuesday as promised, told me the details and told me lower unit was back ordered two weeks I said no problem. He said if it comes in early I will get it put on right away. Without fail it comes in early and Don calls me to tell me it is finished. I have spoke with Don in the past when we were having coil problems, but this is the first time I have had any dealings with European Marine. Customer service was beyond my expectations. He did what he said he would do when he said he would do it. So hard to find great customer service like this anywhere. I picked it up this morning and asked 100 questions and his answers were why you do this or that. Don it was a pleasure meeting you and thank you for the GREAT customer service.
Reply With Quote
He definitely sets the bar high.
.. Tired of hearing all the hooror stories of most other dealers...
.jpg)
Originally Posted by DG
