From BassFan:
"The National Marine Manufacturers Association (NMMA) has awarded the Yamaha Marine Group its 2008 Customer Satisfaction Index (CSI) Recognition Award for Excellence in Customer Satisfaction.
The announcement was made Monday. Also, Yamaha’s three boat companies, Century, Skeeter and G3 Boats, all received awards.
Yamaha was lauded in the Outboard Engine category for the 7th straight year while Century and Skeeter were recognized in the Fiberglass Outboard Boat class and G3 Boats earned recognition in the Aluminum Outboard Boat category.
Skeeter was recognized for the 7th straight year as well.
“This award shows the dedication that our company, and our dealers, has to providing the highest levels of service to our customers,” Skeeter Products, Inc. Senior Vice President/General Manager Jeff Stone said in a news release. “After seven years, outstanding customer service is expected from our customers, and this will always be a cornerstone our our company.”
Skeeter’s Customer Service Manager, Robert Young, added that the company uses CSI data to identify trends and learn what the customer says, allowing the company too make improvements in the way it does business.
“The entire Skeeter family has a ‘can do’ attitude, with everyone doing their part to manufacture the best product available,” he said. “From our factory employees to our dealer network, each person in this process is held accountable for our success.”
“Customer satisfaction is what drives all of us here at Yamaha,” Yamaha Marine Group President Phil Dyskow said in a news release announcing the awards. “We share the award with our dealers, our boat-builder partners and our Yamaha team members, all of whom work to keep Yamaha Outboard customers satisfied.“
Congrats to YAMAHA for Outstanding Customer Service Award from the NMMA! 7 Years in a row!!!!
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