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  1. #1
    Member
    Join Date
    Apr 2006
    Location
    Birmingham
    Posts
    54

    Yamaha Customer Service - I'm still in Shock

    Last month I had a minor collision in the middle of Lake Martin around 8 am. I presumed I had hit a floating log that was deep enough that I could not see it. I stopped and raised the motor but saw no visual signs of damage or oil leakage. At 3 that afternoon I lost my lower unit. 3 hours later I got to take a look at it on the trailer but still no idea what exactly had happened. My mechanic informed me that my skeg was bent and that all of the oil had been lost which resulted in shearing the drive shaft and complete destruction of the lower unit. Good thing I have insurance! The only problem is they refused to cover the claim because of heat damage caused by a loss of fluid. My mechanic then checked with Yamaha just in case it could be covered by the warranty and discussed my situation with the insurance. Unfortunately the warranty had been expired about a year. Not to mention with the collision damage I did not expect Yamaha to cover an obvious insurance claim. Complete lower unit $3060 plus labor. A few hours later, Chuck with Yamaha called my mechanic and told him that they were going to GIVE me a new lower unit as long as I covered the labor purely out of customer relations. I couldn't speak for an hour. Yamaha - my gratitude will be shown in every motor purchase I make from now on ... THANKS

  2. DaleHollar
    Guest
    #2

    Re: Yamaha Customer Service - I'm still in Shock (wtgordon)

    That's pretty amazing. Things like that just don't happen to me.

    You should have went and bought you a powerball ticket with a fraction of the money you saved.

    GO hammer

  3. Banned
    Join Date
    Jun 2004
    Location
    Kissimmee,Fl
    Posts
    4,479
    #3

    Re: Yamaha Customer Service - I'm still in Shock (DaleHollar)

    WOW ! Maybe you ought to buy a lotto ticket I am amazed.Good for you

  4. Moderator
    Join Date
    Jul 2004
    Location
    Westford
    Posts
    17,518
    #4

    Re: Yamaha Customer Service - I'm still in Shock (EL Skeeter)

    AWESOME!!!!!!!!!!!!!!!!!!!

  5. Lowrance/Garmin/GPS Moderator fishin couillon's Avatar
    Join Date
    Jun 2004
    Location
    Pineville, La
    Posts
    34,269
    #5

    Re: Yamaha Customer Service - I'm still in Shock (plbass)

    Good deal ........I don't think i would have that luck.........
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS

  6. Member
    Join Date
    Apr 2008
    Location
    Hamburg Michigan
    Posts
    103
    #6

    Re: Yamaha Customer Service - I'm still in Shock (wtgordon)

    Makes me glad I bought a Yamaha!!!! Not that I would ever expect anything like that but just to know a company still has the customers satisfaction in mind is a big deal with me!!!

  7. Member
    Join Date
    Sep 2005
    Location
    anniston Al
    Posts
    1,322
    #7

    Re: Yamaha Customer Service - I'm still in Shock (wtgordon)

    Your mechanic needs a big pat on the back to. Not many people would have went to all the trouble..

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