SD Card Issues on Solix 12 G3 with 5.060

[bobcoy]

I am no fan of the update process, but for the help desk, this time of year(fishing seasons) especially with new releases and updates you can’t expect the immediate response you want, the volume of questions is close to impossible to keep up with. Most info is available in manuals and forums like BBC. Many don’t use either. The cases are logged and categorized and then put on a list by category. If it requires a callback that is another step. It ain't pretty, but the way it is. Personally I try to avoid it. Off-season is another story. Getting competent people that can communicate well is another situation. Hopefully, we users can assist each other to some degree. I try to help and need help just as often. Bob

[Diesel Pro]

I understand that they are busy, but the way they operate is frustrating at best. The reps are starting new cases and too busy to follow up on ones already in que. What I was told basically was: "I couldn't look at the files you shared because I was too busy starting new cases"

I have a notion that sending my unit in is a waste of time and this is all a big software issue. I haven't decided what to do yet, but starting Garmin Quickdraw and building out the Garmin part of my boat is high on my priority list right now. Unfortunately, everything that pings on the boat is HB right now...

[bobcoy]

Over the years I have found the Help desk useful and honest. It is a tough job market to get and keep good tech people. All companies are in the same place. Nothing wrong with Garmin either, but it is expensive and also trying to switch brands with a whole different way to learn. Not to mention costs to do it. It mainly depends on what your situation is. Bob