Man, I hate that company. They have a virtual monopoly in this area for internet service due to agreements with towns over who can string cable. My first disagreement came after 8 years of paying my bill every other month. I paid and they were happy (except for one time I was out of town and forgot to pay before leaving. They sent me a text saying my service would be cut off if I didn't get caught-up immediately which I did). Then they suddenly changed their billing policy without warning and cut service off at 5-6 weeks without a text. To reinstate service they required a $25 fee. I called and asked why no text and the rep said they had no means of reaching me. I asked, "Well how is it you continue to bombard me with promotions vie email and text?" No answer. I ate the fee and moved on cause they were the only game in town.
Fast forward to present: I moved to another town where Spectrum unfortunately has a stranglehold so I signed up with them. Customer service rep closed out that account and established a new account at the new address. It just happened to be at the very start of a new billing cycle and they absolutely do not prorate service. One day is the same as a month and you get no credit for any days the service is down. So I'm paying for an entire month that I'm not using, the new customer is paying an activation fee plus the $90 for service, and Spectrum is collecting $205 for one month of service at that address.
I wish Verizon had their phone/ISP package up and ready in this area. I'd jump ship in an instant. As it is, I'll have to do some research and see if there's any viable option.
Rant over, carry on.
Reply With Quote
Originally Posted by Riley-Maine
