said no to fixing triton and mercury proxs

[billproxs]

I called all the mercury dealers in the Franklin, In. area.They all said they don't really have any one that's works on the proxs motors.And they said they haven't heard about the off IDLE problem.Or re-gaping plugs to 40.???
They all said they are not allowed to work on Triton boats or marine master trailers.?????

Here's the really werd part.I have one Triton dealer that's close to me.They said did you buy it from us?When i said no,they told me they were not talking in out side work at this time and didn't know when they would.?????
Warranty's don't mean much I guess.
I guess i live in the wrong state?

[Roddy]

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by billproxs,triton &raquo;</TD></TR><TR><TD CLASS="quote">
Here's the really werd part.I have one Triton dealer that's close to me.They said did you buy it from us?When i said no,they told me they were not talking in out side work at this time and didn't know when they would.?????
Warranty's don't mean much I guess.
I guess i live in the wrong state?</TD></TR></TABLE>
Call Triton, I'll bet that won't make them happy with their sealer.

[EuropeanAM]

Bill:

Are you looking to have the engine worked on, or the boat?

On the boat... you would need to call Triton. They'll get you someone to take care of you, I'm sure.

On the motor- I may be able to help you out. Feel free to give me a call, and I'll see what assistance I can offer.

[billproxs]

THANKS SIR,YES ITS MY MOTOR,I'VE TALKED WITH TR200SETH,And he was having same troubles as me with his proxs.So I wanted to address the Mercury[ off IDLE problem.]I have a form sent to me from mercury TECH center saying to take it to my nearest dealer.But I do have some small things on the boat and the trailer to also fix.Seth says they had to send off his ecu for reprogramming sir.,so i was just getting going to geT it looked at.The TECH center says on the form there is an off IDLE problem on these proxs motors.
I just got off the ph.,with the only Triton dealer in my area.He just called me back and said we really don't want to work on your motor sir,cause you didn't buy it from us?YOU WILL NEED TO TAKE IT BACK TO YOUR DEALER which you got it from.That would be what we think is best.So,I told him it says I can take it to any Triton dealer for service work..?He said that's the choice you made when got your boat from another dealer sir.And just hang up the phone?wow.So didn't mean to say all this but it just was really weird to be told that.I was told the same thing by him 2 years ago.
Sorry guy for writing so much on your page.Thanks for the info,but I think I 'll just for get the service.Thanks
This dealer should be out???was TOLD the warranty $ wasn't in my deal with him,but figured in on my deal with my other dealer,that I got the boat.um.
sorry,sorry for yelling.DEALERS NAME NOT MENTIONED

[Deep Purple]

With the economy as bad as it is and getting worse, I would think anyone in the recreation business would welcome new customers no matter what brand they own or where they bought it. I have a Gambler with a 225 Pro XS that has the miss at idle speed also, it's at Guntersville Boat Mart getting a new LMS 520 mounted on the bow, a wheel cylinder replaced on the brakes and new injectors put in the motor. GBM never once questioned me about taking it to a Gambler dealer (I don't even know where one is) and they're working on my trailer to boot! I just wanted the miss issue documented for my warranty but they told me they have fixed the Pro XS motors by replacing the injectors. The only issue they have with my boat is that everyone who comes in the shop has to go and look at it and ask a bunch of questions. GBM sells Fisher, Kenner and Tahoe, one of the guys I talked to about bringing it in asked me "What's a Gambler?"

[jovous21]

I had a similar problem with a Triton/Mercury Dealer. They said they only work on boats and motor they sale. I finally persuaded those guys to work on my motor, I had to get a friend of mine who is on their pro staff to pull a favor for me, but all in all they replaced the fuel rail on my Pro XS.

[DJDeron]

Ya' know that's the most ridiculous thing I've ever heard and this kind of stuff really pisses me off. No business in their right mind is going to turn down work. I can see being backed up and having a long waiting list, but not refusing work all together. These guys are either real jerks or just really stupid. Either way, I wouldn't want them touching my boat or motor Bill.

I would definitely get on the phone to Triton and Mercury and raise all kinds of hell. Let them know how poorly their companies are being represented. Maybe you can even raise enough stink to get their dealerships pulled. It's certainly not Triton or Mercury policy to have to return your boat and motor to the place where it was purchased. That undermines the whole idea of a "dealer network". So what... somebody buys a used boat from someone half way across the country and they have to return that boat to the original dealer for work? Bullcrap!

Bitch up a storm man, you have every right and besides what have you got to lose. Remember the loudest squeak usually gets the oil!

[billproxs]

DAN,don't mean to get a discussion going on here guy?sorry and i know this is for fixes and not bashing dealers.Just wanted to to know how to proceed.
Again sorry DAN?
And sorry to hear you other guys are having problems to.
hope we all get this worked out.
Bill

[EuropeanAM]

Well here's my opinion on the subject:

If you're a dealer for a product- you need to service the product. Period. And even if it's a situation like described here (A Triton w/a Mercury motor that you didn't sell)... if you're a Merc Dealer, you ought to be taking care of Merc owners.

Same goes for the boats!

We do not sell ANY boat lines- all we do are engines, parts and service. I've fixed MANY a small problem on boats that I didn't sell... brands I don't carry... just to keep a customer. Sure- I can't work for free, but at least TRY to help a guy out!!!

I can't stand to see some guy off the water for weeks or months over a fuse, lightbulb, connector, or anything else that could be fixed for just a few dollars!

OK... there's my .02 rant!

[billproxs]

[gambler4]

but on the other hand, if i have to wait 2 weeks to get my boat that i bought from my dealer worked on because of all the yahoo's that saved 3000 dollars by driving two states to pick up a boat from a another broker that could sell them cheaper because they dont have to mess with the little warranty fixes, im no longer going to be a customer either so wheres the answer ? buy your boat from a local dealer and support your bad economy we've had that here , these guys drive from oklahoma to kentucky or tennesee and buy a demo boat or a showroom 1 year old that has set outside for a year because these guys only have a pole barn for a sales office and then bring them back here and want our dealer to fix the warranty issues. the warranty rate does not pay him enough to put aside his paying customers that buy every 1-2 years and have all their service done . i hope you guys save enough to pay for a return trip out of state

[12lbHawg]

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Roddy &raquo;</TD></TR><TR><TD CLASS="quote">
Call Triton, I'll bet that won't make them happy with their sealer.</TD></TR></TABLE>

Ive already been down that road with triton and trust me they could care less. I was in the same situation and felt like the dealer was not treating me right on a warranty issue. Called triton and they said they would'nt get involved. This is my first and last triton boat.

[billproxs]

5-year warranty is a 5-year warranty?And the most buying public are not getting a demo boat.Most demo boats are bought with only a 1-year warranty on the motor,and at dealer cost.Most warranties are put into the package for motor and boat and this is why they cost in the upper price range.Life time on a hull?5-year motor.,that's not free.So a demo boat is not considered for the over all general boat buying bass week end-er?Any authorized mercury Dealer is under a warranty agreement with mercury marine?So problem solved?
At least on that question.
And Yes I did save a ton of $...and dealer sold my boat...and I built the boat I really wanted....and dealer is only one state away!It's just that the other dealer is 15 min's away?And a triton dealer.And my boat is perfect in every way,I just wanted to get motor ECU updated.Then pass on the fix to other BBC member's.

[bassdude57]

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 12lbHawg &raquo;</TD></TR><TR><TD CLASS="quote">

Called triton and they said they would'nt get involved. </TD></TR></TABLE>

This is why I stay with Ranger Boats!

[gambler4]

And Yes I did save a ton of $...and dealer sold my boat...and I built the boat I really wanted....and dealer is only one state away!It's just that the other dealer is 15 min's away?And a triton dealer.And my boat is perfect in every way,I just wanted to get motor ECU updated.Then pass on the fix to other BBC member's.

did you save money or did you take that money out of your local dealers pocket ? and then bring that boat in for him to get paid 1/2 of his normal shop rate for warranty work. that doesnt even pay his overhead so he actually loses more money because of your decision not to buy local. when the boat and motor companies raise there warranty rates up to par maybe this wont be a problem.

[Triton Bob]

I have a Ranger friend who has the same problem in central florida. He says he'll never own another Ranger again. Don't think it's limited to Triton.

Bob

[EuropeanAM]

When approaching a manufacturer about the need for service (and you can't find the service you need), you can SOMETIMES get a lot further by simply asking the "right" question (ranting about a particular dealer rarely helps...):

"I'm having a problem with my new ____ boat/motor. All of the local dealers I've spoken with don't want to service it. Can you recommend a dealer that will take good care of me and my service needs?" (a brief description of the problem can be made here).

In some cases, this question may result in you being transferred to (or at least a question being asked of) someone in the Manufacturer's Dealer Service Department. This is actually in your best interest- the rep's in this particular area develop a "day-to-day" relationship with dealers. They will even sometimes contact the dealer "ahead of your visit", and fill them in on what you need, paving the way for timely service.

If this doesn't work- you probably picked the wrong brand... they obviously do not care about customer service, or retaining the customer for repeat business.

As for the comments regarding folks traveling two, maybe three states away... and bringing a rig back that they bought for "way under local prices"... it IS a problem. However, there ARE dealers out there that will take care of you, EVEN if you did buy a rig elsewhere. EVERY SINGLE boat I work on (and that's a LOT of boats per year) is a boat that SOMEONE ELSE sold.

Bill- wish you were closer to us- I WOULD try to take care of you!

[B-lou]

Billproxs.......I live on the west side of Indy and own a Triton 250 proxs and have been having off idle issues also......called the dealer you are speaking of and they told me the same thing..."if you did not buy it from us we are not working on it" so I called Sherms marine because of some smartcraft issues.....he bent over backwards trying to help and did get my problem solved having parts dropped shipped from merc because of me being short on time......so here in about 30 days I am taking it to Sherm to get worked on...it is only 40 mi farther for me and I really feel better about someone working on my engine that really seems to want my business and seemed to have a lot more knowledge about the proxs than the other not mentioned dealer......I bought the boat from a Triton Merc pro not a dealer...B-lou

[JRAM]

Sales will sell the first boat.....Service will sell the next five.

[EuropeanAM]

B-lou: I'll second your opinion of Sherm. He's a great guy- he cares about his customers, is extremely knowledgeable on Mercury Products, and is a BBC sponsor & Board Moderator to boot!

If you're even within REMOTELY reasonable driving distance of him- give him a call! I'm certain he'll do absolutely everything within his power to have you up and running!