Our guide's motor won't start! What would you do?

[rmats]

My buddies and I booked a guided San Diego Offshore tuna (flights/hotel/car) last month. After a night of no sleep because of excitement and the morning of "pregame hype speech" from our guide on the boat-his motor doesn't start! What would you do? Would you expect anything back?

[Bobby8]

I would expect everything back

[BruceP]

I agree. Full refund

[dean c]

Full refund.

[1Holeshot]

Full refund and 50% discount if you are willing to book again.

[Highcentered]

Full refund. Not your fault the guide can't take you out.

[ThomasD]

Nothing less than a full refund

[Laddertruck438]

Not even a close call…..

[gaston13]

Dire Straits - Money For Nothing

[Mark Perry]

I agree a refund is due but I wonder if people feel differently if a customer cancels the morning of or night before. Should guide get to keep full fee?

[TOONABASSER]

If it is a death or something in family, ok. All other reasons pay the guide!

[Transom]

I agree a refund is due but I wonder if people feel differently if a customer cancels the morning of or night before. Should guide get to keep full fee?

I would expect a refund in this scenario. Now if the client cancels on a guide at the last minute the guide should be able to keep the whatever the deposit was up to and including 100% IMO.

[mauff12]

I wouldn’t book with a guide that didn’t provide a full refund in this scenario. On the flipside, fisherman cancels or no-shows last minute, guide keeps full amount. Heck, i just canceled a trip five weeks away and offered to pay the guide in full.

[tlaw]

I agree a refund is due but I wonder if people feel differently if a customer cancels the morning of or night before. Should guide get to keep full fee?

If I canceled the night or morning of, I would pay the guide the full fee. In this case, I would expect a refund.

[munchie]

I hope your weren't expecting anything for the flight or motel, car back. . Guide should do full refund,

[Crestliner16]

The Guide should give a refund for his part. Air,hotel, and car is on you. If the Guide could have made another arrangement with another Guide, I'd give him a tip. But how often is that going to happen ��.

[wicker*man]

If I canceled the night or morning of, I would pay the guide the full fee. In this case, I would expect a refund.

For sure. Spot on. Refund for guide fee and that’s it. Nothing more. Shit happens.

[mean_dean]

The guide should either:

A) Get you on another boat with another guide.
B) Get another boat he can use for the day.
C) Give you a full refund of any deposit/monies you have already paid him for the trip.

Your travel expenses are just that, yours.

[tcesni]

I agree a refund is due but I wonder if people feel differently if a customer cancels the morning of or night before. Should guide get to keep full fee?

Every guide that I've hired makes it very clear that there is no refund if cancelled after a certain date, usually a week prior.

[Quillback]

I agree a refund is due but I wonder if people feel differently if a customer cancels the morning of or night before. Should guide get to keep full fee?

Just about every guide service I have looked at has a cancellation policy. Usually you will lose your deposit.