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  1. 04-06-2019, 03:05 PM #1
    jay74
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    Megabass Rod Warranty

    Can anyone tell me the warranty process for Megabass rods? I have a Orochi II that's about a year and a half old that broke today.
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  2. iabass8
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    #2 04-06-2019, 03:10 PM
    Quote Originally Posted by jay74 View Post
    Can anyone tell me the warranty process for Megabass rods? I have a Orochi II that's about a year and a half old that broke today.
    https://megabassusa.com/rod-warranty/
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  3. Real Pudd legend
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    #3 04-06-2019, 10:04 PM
    Contact Catherine from Megabass , she will take care of you. Best person I have ever dealt with for a company in regards to customer service. You’ll need a proof of purchase from a Megabass dealer , fill out a form that you can print online and send that in with you’re broken rod. Most cases you can cut the rod down to save in shipping, from personal experience I haven’t had to pay any fees to replace a rod unless I want to upgrade. Megabass is Phenomenal!!
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  4. River-Bandit
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    #4 04-07-2019, 12:59 AM
    Quote Originally Posted by Real Pudd legend View Post
    Contact Catherine from Megabass , she will take care of you. Best person I have ever dealt with for a company in regards to customer service. You’ll need a proof of purchase from a Megabass dealer , fill out a form that you can print online and send that in with you’re broken rod. Most cases you can cut the rod down to save in shipping, from personal experience I haven’t had to pay any fees to replace a rod unless I want to upgrade. Megabass is Phenomenal!!
    X1000
    Can not say enough good things about Catherine,, best customer service in the business , Megabass went above and beyond to take care of my issues
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  5. Mark Perry
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    #5 04-07-2019, 02:44 PM
    Catherine is amazing. So is MB customer service. I'm biased obviously but I see firsthand how the take care of customers.
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  6. punch
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    #6 04-07-2019, 04:02 PM
    So if you bought a MB rod used from someone, there's literally NO way to get a replacement from MB?
    I come from the land of the ice and snow.
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  7. Bronzefly
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    #7 04-07-2019, 05:09 PM
    Quote Originally Posted by punch View Post
    So if you bought a MB rod used from someone, there's literally NO way to get a replacement from MB?
    The Megabass rod warranty is good ONLY if you bought the rod brand new from an authorized Megabass of America dealer. If you buy a rod from an individual or from a non-authorized dealer and have a problem, you have zero warranty. Further, rods purchased from Japan dealers have no warranty new or used. JDM Megabass rods DO have a warranty if they are purchased new from an authorized Megabass of America dealer.

    Catherine and the Megabass staff are awesome indeed. We've been working well with them for many years now on both importing JDM rods for our customers and offering the full line of Megabass of America models...
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  8. jay74
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    #8 04-09-2019, 11:38 AM
    Can I get Catherine's phone number from someone? Or do I call the generic customer service number? I have never purchased a used Megabass rod before. All have been new but not sure if I've ever filled out a warranty card before.
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  9. Mark Perry
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    #9 04-09-2019, 01:03 PM
    Quote Originally Posted by jay74 View Post
    Can I get Catherine's phone number from someone? Or do I call the generic customer service number? I have never purchased a used Megabass rod before. All have been new but not sure if I've ever filled out a warranty card before.

    Please use this form. She will contact you ASAP.
    https://megabassusa.com/rod-warranty/
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