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  1. #1
    Banned
    Join Date
    Apr 2009
    Location
    Bridgewater, NS
    Posts
    9,020

    Good Customer Service from Stratos

    I should have posted this a while ago, but overlooked it.
    I took delivery of a 2011 186XT with a 115 Optimax back in August. It took awhile to get the deal straightened out due to the reorganization with Ranger.
    Anyhow.... the motor came with a 23P prop and the RPM's weren't where they should be. My dealer said he would try to find a 21P for me to try, but as he is 5 hours away, I decided to see what Stratos would do, or if they would just refer me back to the dealer.
    I sent the tech staff my info; speed, weight, RPM's, etc. They sent me out a new 21P and I had it in two days! I tried it and it was dead-on! I had offered to send the 23P back as it was unmarked; they told me they were happy that the motor was working good, and to keep the old prop as a spare.
    You can't ask for more than that!

  2. Member
    Join Date
    Dec 2008
    Location
    Floyds Knobs, Indiana
    Posts
    4,910
    #2

    Re: Good Customer Service from Stratos (Nova Kaw 650)

    thats awesome. good to hear

  3. Banned
    Join Date
    Jan 2009
    Location
    Cleveland, Ga
    Posts
    3,849
    #3

    Re: Good Customer Service from Stratos (Team do work)

    wow thats very good to hear

  4. Banned
    Join Date
    Mar 2005
    Location
    Suffolk, VA
    Posts
    28,394
    #4

    Re: Good Customer Service from Stratos (Sterling)

    That's great Scott, thanks for posting that.

  5. Member TNStratos1's Avatar
    Join Date
    Jun 2008
    Location
    Lebanon, TN
    Posts
    817
    #5

    Re: Good Customer Service from Stratos (Nova Kaw 650)

    It is nice to hear a positive story!! Good for you!
    ________________________________
    2012 294 XL Evo 200 ProXS

  6. Moderator
    Join Date
    Feb 2007
    Location
    Granby MA
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    10,430
    #6

    Re: Good Customer Service from Stratos (Nova Kaw 650)


  7. Forensicator Javelin389's Avatar
    Join Date
    Jul 2004
    Location
    Lebanon, TN
    Posts
    13,581
    #7

    Re: Good Customer Service from Stratos (JeffA)

    '05 Stratos 200 ProXL, '05 Evinrude 225HO

  8. Member
    Join Date
    Mar 2006
    Location
    NEA
    Posts
    9,586
    #8

    Re: Good Customer Service from Stratos (Javelin389)




    Life is made up of years that mean nothing, and moments that mean it all!!!!!!!!

  9. Member bamabassmaster's Avatar
    Join Date
    Oct 2010
    Location
    Hope Hull, AL
    Posts
    1,542
    #9

    Re: Good Customer Service from Stratos (Nova Kaw 650)

    you got to love good costomer service and a great boat to go with it
    1995 Javelin 400TE w/ 2015 Honda 225
    2001 War Eagle 648 w/ 2001 Honda 50 jet




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