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  1. #1
    Member
    Join Date
    Oct 2008
    Location
    Port Tobacco
    Posts
    403

    Michelle at Charger

    I called the factory since the nearest dealer to me is about 4 hrs away. I was looking for cam locks forever, and couldn't find the exact right size. I called up and she hooked me up, not a problem. They are a bit more that expected, but we want it that way, right??? Just gave her my hull number and name and addy and she looked up the exact OEM part. BINGO!!! Then I asked for hatch pulls and she said, no problem, how many. Then the blow your socks off request, the middle seat, the part under the heine. I asked how much for the seat and the articulating hinge. Only 50 bucks, HOLY COW!!! And they will exact match the original!!! I was expecting much more than that. Then she asked me if you want the parts separate or do you want to wait for the seat to be done and ship it all. Charger, I knew your company was good about customer service. But this goes beyond the pale. She put me in the system also to make it easier to look up parts for any calls in the future. Try doing that Ranger, Triton, or any of Y'all!!! HA!!! I hope the owner of the company sees this because your people deserve the praise that I am heaping upon you!!!

  2. Member
    Join Date
    Jan 2008
    Location
    Dallas, TX
    Posts
    424
    #2

    Re: Michelle at Charger (Ntimad8rs)

    I called Michelle the other day looking for a $7 part and I figured it would be difficult to get any attention for a 12 year old boat and such a trivial part. Dang was I wrong - she put me through to the factory to talk to the assembly manager to make sure I got the right part. A+++
    --------------
    07 basscat p2, 07 etec 200 h.o.

  3. The narcoleptic fisherman metalman76's Avatar
    Join Date
    Jan 2008
    Location
    Knotts Island
    Posts
    2,437
    #3

    Re: Michelle at Charger (Ted Martin)

    Chargers customer service is top notch! By far the best out of them all!

  4. Member
    Join Date
    Jan 2009
    Location
    Oklahoma
    Posts
    40
    #4

    Re: Michelle at Charger (metalman76)

    Michelle is always there to help!!! I have had numerous conversations with her on the phone, and every conversation ends with me getting the exact part I need! I too have an older Charger (1997 395TF) and they have always had the exact part i needed IN STOCK.....and delivered to me in a very timely manner. I don't intend to ever own anything but a Charger in the future. Way to go guys!

  5. Member
    Join Date
    Dec 2004
    Location
    Jefferson City
    Posts
    821
    #5

    Re: Michelle at Charger (SoonerEd)

    I had a Charger before my Cat, I was always impressed with there service for such a small company, between Michelle and Mike (plant manager) they went out of there way to help me.



  6. Ft Gibson Lake America lakefolk's Avatar
    Join Date
    Jun 2006
    Location
    Wagoner OK
    Posts
    30,801
    #6

    Re: Michelle at Charger (tae73)

    yep, if you call and michelle don't know the answer, she'll put you right through to folks tha build em.


    "Being a winner is more than getting a first place trophy, it is acting like the effort was an honor and the trophy is just a decoration."

    "A successful man is one who can lay a firm foundation with the bricks others have thrown at him"

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