Bassboatseats.com

[codyclyatt]

Has anyone used bassboatseats.com recently to purchase seats for anything? They so far have been horrible. I ordered 5 seats from them the first week of July. They said they were out of stock and would ship 7/28. I got an email on 7/28 saying that they are still out of stock and would ship on 8/1. I received an invoice stating that the ENTIRE order has shipped. I went ahead and removed all the seats out of the boat I was working on. A few days later I received 2 of the seats. I called costumer service and after the 5th or 6th attempt I was told that they were out of stock again and it would be no sooner than 8/15 before they could ship anymore. Of course they didn't have an answer to why they told me that my entire order shipped. I am in the process of filing this with paypal, which I can cancel once all seats are in hand. Has anyone else had these issues with them?

[sconcon]

Nope. Had a great experience with them...

[TexasZX21]

The seats themselves are fine. I bought a set for my xpress x19. They looked great and were priced fairly. I favored them over the other brands. However, mounting them on my boat was a pain. But that is xpress for ya.

[codyclyatt]

Hopefully this pans out for the better, but as of now I am worried. It is obvious that they shipped half the order so they could keep me on the hook with them instead of waiting another couple weeks and risking me cancelling the whole thing. I am sure I am not the only one that this has happened to in the past couple of weeks. Tomorrow is the last day I have to file the issue with Paypal, so shipped or not I am still filing, that way if they half the order again I can get my money back and ship what they have already send back to them. I do not mind the wait, a little transparency is all I want. The 2 seats I received are good quality for the price, but are useless with only the 2.

[Big dreams]

Ouch! Good to know as I need to replace the seats in my triton this fall.

[billnorman1]

Nothing personal, but I think one should have a healthy horse in hand before one shoots the tired one you're riding on.

[blackknife]

I don't shoot horses

[twitch]

All the transactions I had with them have been good and a couple of my freinds also have had no bad dealings......hopefully this works out for you

[haus9393]

mine were on back order and showed up about 2 weeks earlier than expected and they shipped to my door in less than 2 days

[Late Bite]

I don't shoot horses

I had a horse that broke its leg and they told me I had to shoot it, so I did, then I had to pay the vet to fix the leg and the bullet wound.........

[billybass]

So Charles, tell us how you really feel about them..... I'm pretty sure if you use the same amount of class and tact with them on the phone as you use here calling them out that they're more than enthuised to take good care of you. The title of your post makes me think "this guy here is a pleasure to deal with! Wish I was the salesman selling him his next truck!"

Oh, and welcome to the BBC!

[JamesMyers]

Hi codyclyatt

This is my fault and I apologize. I am out of my office but I have already spoken with my number two and he is going to call you and give you a full refund asap or if you have filed a claim I will accept it and make sure you get your money back asap.

Several things happened all at once this year that made for a very difficult July, we ran out of stock on several very important pieces, I had to fire my customer service manager and I implemented all new accounting, inventory and shipping systems.... that and a doubling of business just killed our ability to do anything right and I am very sorry we screwed this up for you. It was not my intention to ship you some items to keep you on the hook, we were shipping what we could in order to help those customers who could use a few seats while they waited. In your case I understand how a few wasn't helpful but it was all we could do to keep up and not run out of stock on the other items... ship you what we had before we ran out again. The notification that your order was shipped was our biggest issue, we finally had to build customer software that prevented that email from being sent from our system (if one thing shipped you got a note that it all shipped). That created a huge mess and while we have finally fixed everything I understand your anger and I am very sorry to have let you down.

Your missing seats are actually delivering today (according to FedEx). Please email me directly at jmyers1165@gmail.com if you don't get them today and please look for James Morgan's phone call this afternoon. Again I am very sorry and I'll make sure you at least don't need to pay for product that caused so much trouble for you.

I very much appreciate your business and I work very hard to make sure our customers are taken care of, it's the only thing we can do to separate ourselves from others and trouble like this is really the worst for me personally and for my business because it means we failed at the most important thing we do, service. We have new people in place now along with more help on the phones and we are managing the growth much better so issues like this don't fall through the cracks and end up blowing up. You should have been given your money back the moment we realized we would miss the expected ship date, that's what we have been doing but we just dropped the ball on your order and again I'm sorry but you will have a full refund by the end of the day. Hopefully that will take some of the sting out of the very long wait you've had to deal with.

[Capt Ray]

Hi codyclyatt

This is my fault and I apologize. I am out of my office but I have already spoken with my number two and he is going to call you and give you a full refund asap or if you have filed a claim I will accept it and make sure you get your money back asap.

Several things happened all at once this year that made for a very difficult July, we ran out of stock on several very important pieces, I had to fire my customer service manager and I implemented all new accounting, inventory and shipping systems.... that and a doubling of business just killed our ability to do anything right and I am very sorry we screwed this up for you. It was not my intention to ship you some items to keep you on the hook, we were shipping what we could in order to help those customers who could use a few seats while they waited. In your case I understand how a few wasn't helpful but it was all we could do to keep up and not run out of stock on the other items... ship you what we had before we ran out again. The notification that your order was shipped was our biggest issue, we finally had to build customer software that prevented that email from being sent from our system (if one thing shipped you got a note that it all shipped). That created a huge mess and while we have finally fixed everything I understand your anger and I am very sorry to have let you down.

Your missing seats are actually delivering today (according to FedEx). Please email me directly at jmyers1165@gmail.com if you don't get them today and please look for James Morgan's phone call this afternoon. Again I am very sorry and I'll make sure you at least don't need to pay for product that caused so much trouble for you.

I very much appreciate your business and I work very hard to make sure our customers are taken care of, it's the only thing we can do to separate ourselves from others and trouble like this is really the worst for me personally and for my business because it means we failed at the most important thing we do, service. We have new people in place now along with more help on the phones and we are managing the growth much better so issues like this don't fall through the cracks and end up blowing up. You should have been given your money back the moment we realized we would miss the expected ship date, that's what we have been doing but we just dropped the ball on your order and again I'm sorry but you will have a full refund by the end of the day. Hopefully that will take some of the sting out of the very long wait you've had to deal with.

Sounds like a business founded on customer service too me. When the time comes you have earned my business. CLASS ACT!

[Lea]

[music man]

James,

I have a friend ordering new seats next week for his Triton. He was deciding between you and another seat company. I will convince him to buy from you after reading your reply to the OP. That is customer service like few offer

[MikeFloyd]

Hi codyclyatt

This is my fault and I apologize. I am out of my office but I have already spoken with my number two and he is going to call you and give you a full refund asap or if you have filed a claim I will accept it and make sure you get your money back asap.

Several things happened all at once this year that made for a very difficult July, we ran out of stock on several very important pieces, I had to fire my customer service manager and I implemented all new accounting, inventory and shipping systems.... that and a doubling of business just killed our ability to do anything right and I am very sorry we screwed this up for you. It was not my intention to ship you some items to keep you on the hook, we were shipping what we could in order to help those customers who could use a few seats while they waited. In your case I understand how a few wasn't helpful but it was all we could do to keep up and not run out of stock on the other items... ship you what we had before we ran out again. The notification that your order was shipped was our biggest issue, we finally had to build customer software that prevented that email from being sent from our system (if one thing shipped you got a note that it all shipped). That created a huge mess and while we have finally fixed everything I understand your anger and I am very sorry to have let you down.

Your missing seats are actually delivering today (according to FedEx). Please email me directly at jmyers1165@gmail.com if you don't get them today and please look for James Morgan's phone call this afternoon. Again I am very sorry and I'll make sure you at least don't need to pay for product that caused so much trouble for you.

I very much appreciate your business and I work very hard to make sure our customers are taken care of, it's the only thing we can do to separate ourselves from others and trouble like this is really the worst for me personally and for my business because it means we failed at the most important thing we do, service. We have new people in place now along with more help on the phones and we are managing the growth much better so issues like this don't fall through the cracks and end up blowing up. You should have been given your money back the moment we realized we would miss the expected ship date, that's what we have been doing but we just dropped the ball on your order and again I'm sorry but you will have a full refund by the end of the day. Hopefully that will take some of the sting out of the very long wait you've had to deal with.

Very well said; growing that fast can create major problems. It sucks when the volume outgrows some of your employees skills.

[Nitro 929]

Sounds like a business founded on customer service too me. When the time comes you have earned my business. CLASS ACT!

+1

[skunked]

wow,thats as good of customer assistance as i've seen.when the time comes they have my money

[wicker*man]

wow,thats as good of customer assistance as i've seen.when the time comes they have my money

this^

[Fish Boy]

Hi codyclyatt

This is my fault and I apologize. I am out of my office but I have already spoken with my number two and he is going to call you and give you a full refund asap or if you have filed a claim I will accept it and make sure you get your money back asap.

Several things happened all at once this year that made for a very difficult July, we ran out of stock on several very important pieces, I had to fire my customer service manager and I implemented all new accounting, inventory and shipping systems.... that and a doubling of business just killed our ability to do anything right and I am very sorry we screwed this up for you. It was not my intention to ship you some items to keep you on the hook, we were shipping what we could in order to help those customers who could use a few seats while they waited. In your case I understand how a few wasn't helpful but it was all we could do to keep up and not run out of stock on the other items... ship you what we had before we ran out again. The notification that your order was shipped was our biggest issue, we finally had to build customer software that prevented that email from being sent from our system (if one thing shipped you got a note that it all shipped). That created a huge mess and while we have finally fixed everything I understand your anger and I am very sorry to have let you down.

Your missing seats are actually delivering today (according to FedEx). Please email me directly at jmyers1165@gmail.com if you don't get them today and please look for James Morgan's phone call this afternoon. Again I am very sorry and I'll make sure you at least don't need to pay for product that caused so much trouble for you.

I very much appreciate your business and I work very hard to make sure our customers are taken care of, it's the only thing we can do to separate ourselves from others and trouble like this is really the worst for me personally and for my business because it means we failed at the most important thing we do, service. We have new people in place now along with more help on the phones and we are managing the growth much better so issues like this don't fall through the cracks and end up blowing up. You should have been given your money back the moment we realized we would miss the expected ship date, that's what we have been doing but we just dropped the ball on your order and again I'm sorry but you will have a full refund by the end of the day. Hopefully that will take some of the sting out of the very long wait you've had to deal with.

Every business should read this and learn from it because most of them have lost this critical part of customer service