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  1. #1
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    Mercury Service "Process"?

    I am trying to find out about the Mercury Service "Process":

    When I drop my boat off at the dealership and say that "X is happening", is the dealer supposed to:

    A) attempt to diagnose the problem as described?

    or

    B) Run the serial number through the Service bulletin "database" and apply the changes that are associated with that particular run of serial numbers?

  2. Mercury 3L/4 Stroke/Verado Moderator EuropeanAM's Avatar
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    #2

    Re: Mercury Service "Process"? (BigPoppaPeak)

    BOTH "A" and "B".



    Dual Mercury Master Technician- for Mercury Outboards, Mercruiser and Mercury Racing at European Marine in Greenville, SC.
    Still consider myself a "Marine Apprentice" after 48 years (learn something new every day).
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  3. Member
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    #3

    Re: Mercury Service "Process"? (EuropeanAM)

    Thanks again, That was not the original impression I got but now I know.

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