Active Target 2 Issues - No Source!

Just purchased Active Target 2 with an HDS 12 Live. Hooked up everything according to manual and No Source! Every now and then it will come up with a small portion on the screen as if it’s trying to do something. I then go to Sonar in settings click on Active Target Installation and it says No Active Target Connected, check connections. I tried a different Ethernet cable just to be sure it’s not that. My Module has all lights working. I’m pretty sure everything is up to date with the latest version. I’m hoping it’s something simple, so frustrating to spend this amount of money for this stuff and it not work out of the box! I have a case setup with Lowrance Technical Support but who knows how long it will take for them to get back to me. If anyone has any ideas would be much appreciated! I’m hoping it’s just an update that will take care of everything.

HDS 12 Live
Version - 22.1.1
Application - 65.1.37

Active Target 2

Just saw the post below on the feed, about others having this issue and going to try the steps and see if I can get it to work!

Never mind I fixed by restoring defaults as mentioned in feed! Thanks BBC

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Originally Posted by aaron350

Never mind I fixed by restoring defaults as mentioned in feed! Thanks BBC

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Yep good deal. Seems most everyone is having to do this. I had the same problem with the same solution.

Restore defaults where ? AT box or hds unit?

It seems several new AT-2 owners/users are having issue(s) with getting their units to work with the AT-2. I spoke at length with the ActiveTarget "Lead" at Navico this morning about the issue and he gave me the information to pass along. So, if you are having an issue getting your unit to find and utilize AT-2, please follow these simple steps.


MFD - powered on
AT-2- powered on and connected


Press Pages>Settings and on the right side of screen scroll down and select "Restore Defaults". DO NOT un-select anything already selected and DO NOT select anything else on the list. Just follow the on-screen prompts to the completion of the Restore Default process. It won't take but a minute or two.


Afterwards, you SHOULD be able to connect and operate AT-2 just as you did with AT-1. This issue, thus far, appears to affect only users that were connected prior to AT-1.

From Wallyandre

Aaron350/WallyA - much appreciated. I will say this worked for me - BUT once I was on the water testing it, AT2 locked up twice in first 30 mins and even after power re-cycles (several) - I had to run the "RESET DEFAULTS" 2 more times - which as most know is a PITA, since you have to reset everything (and I have saved settings/favorites - but didn't have it with me on the water). After the 2nd time around with the Reset - I ran the last 2 hours with ZERO issues - but seems a little buggy at first - hopefully it will settle in and/or there will be a Firmware updated at some point.

Related - I recorded 40 mins of use and I think it is definitely better than AT1 but only marginally - at least for me. It does seem that you can see sizes of fish better than AT1 - especially further out. I almost always run at 80 Forward (I rarely use Down or Scout) - and it seemed noticeably better. I was able to trade-in (2) AT1 setups so the cost was justifiable to me - but if I couldn't trade-in not sure I would have upgraded or not. Your results may vary.

Good luck.

-Jonathan

Still no source. Glad it was cheap or I would be pissed. Oh, wait…

I have the same issue with ours! We have done the reset to defaults setting as noted above with no changes! Unfortunately it’s still not working! Then when I tried again it then freezes! The system supposedly is up to date with software 23.3. So it seems I have two different issues!

A couple points regarding the above messages:

1. If you previously had AT1 installed, then you need to do the "Restore Defaults" as indicated above. Basically you have already programmed your HDS unit to look for your old AT1, and it can't find it so you get the "no source" message. If you never had an AT1 installed, then you wouldn't get this message and wouldn't need to restore defaults. BTW, same situation with a remote for either your Ghost or the LCR-1; once you program your Ghost or your HDS for the remote, and then you get a new Ghost or Ghost remote, or a new LCR-1 remote for your HDS, you have to restore the Ghost to factory defaults and the HDS for factory defaults for the LCR-1.

2. If you "think" you have everything up to date on the software, I would suspect it is not up to date. You need to verify on your unit it is operating on the current software version (on the "About" page). Update 23.3 is not necessarily the correct update as there are 3 different versions of 23.3. Here is the correct version:

ActiveTarget 2 Software Update (23.3)
Release Date: 12 November 2023

Version: 23.3-67.3.32

Hope this helps.

Just a heads up, after updating my AT2 to the latest software, the functionality of the yellow wake up wire stopped working. De-energizing the yellow wire would put it to sleep, but re-energizing the yellow wire would not wake the module back up.

Ended up wiring the red "+" wire to a switch to allow me to turn the AT2 module off and on as needed.

Not sure how the ones with issues have theirs wired, but this is something to be aware of.

This is not the result of the software update. Originally, the yellow wire didn't work to power off the units. A software update did address this issue and it has been fixed for at least a year. Make sure you have the LATEST software for AT2 (Version: 23.3-67.3.32) and the latest for the HDS unit (ending in .33) for Live units. The yellow wire works perfectly on my module as well as everyone on the boards who has done all the latest updates. There has been extensive discussion about this topic.

NoCAL

I had my AT2 wired up and working for months. AT2 yellow wire to a switched "+" from battery. It worked this way from last spring up until a couple of weeks ago when I installed this latest update.

I promise, the 23.3 update killed my AT2 yellow wire functionality.

Like I stated, it would put it to sleep, but would not wake it up once it had been put to sleep. Unit would power up and function when initially powered up. But if I de-energized the yellow wire and then re-energized it, it would just continue to show no source no matter how long I waited. I had to completely cycle power on AT2 module to get it to work again.

I ended up just wiring the red and yellow wire to the switch since the switch is rated for a 10 amp load.

I remembered reading about an issue with HDS live units losing functionality of the yellow wire due to an update. But I was not utilizing the yellow wire from the MFD because I wanted to be able to turn off the AT2 independently of the Bow MFD.

I know this gets old but I have been dealing with this almost ever since I bought my unit with Lowrance Customer service (I never had Active Target 1) they have replaced the black box I have all the latest updates and restored defaults I honestly don't know how many times (several) and it will work for about 1.5 hours and then start freezing up and go blank and say no source. I emailed them back and they said try restore defaults. This is so frustrating I don't know what to do know.

What is your battery voltage say when it starts acting up? Put a voltage overlay on your screen. Have you chamged the ethernet cable from your unit to the AT module? EVerything you describe and have the latest update on our unit and AT model then all that is left is the above 2 things. Where does the yellow wire from you module go switch, twisted to red wire, to MFD?

I have the voltage on the screen it’s never below 12.volts it’s always above that . I have not changed the Ethernet cable . I don’t know anything about the yellow wire I have never seen that just the 3 wires/cables that connect to the module.

Its a good change its the ethernet cable they do go bad. The yellow wire from the AT Module off the power cord is either attached to a switch to shut off the module, or it twisted to the red wire and sometimes attached to the yellow wire on the HDS power cord. All do something different best practice is a toggle switch you control to shut off the box Are the lights on the box or off. I would look at the yellow wire to make sure its connected to power or the box does not power up if the lights are on then its powered. ITs another common issue depending on how it wired. You don't say what software update you have in the AT Box or I missed it

Yes all the updates are updated, the lights on the box are on and are correct, I will have to look at the yellow wire I think I know I don’t turn it on .

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Originally Posted by 206champion

Yes all the updates are updated, the lights on the box are on and are correct, I will have to look at the yellow wire I think I know I don’t turn it on .

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Don't forget the ethernet cable from the AT module.

Ok thanks