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#612-17-2022, 01:26 PM
I have a different software problem. I can't install the ActiveCaptain app on my Samsung Galaxy S7 edge. The PlayStore doesn't include ActiveCaptain, When I search for ActiveCaptain I get "This app won't work for your device". Garmin Help told me to contact Samsung for help. Anybody have this experience? It's an Android 8 phone I think it ought to work.
On the Google play store under the app info it indicates that the required OS is android 9 or newer. I think you are out of luck.
PDX got to it before me.....
Thanks for the info. I couldn't see anything about the app because of the problem. You'd think the Gamin help guy would have mentioned that? Now I guess the ball is in my court.
Well, Garmin's website says Android 7 which i would guess that's when it was development or such but as time has gone by, there are updates and newer things where requirements go up and such.....they should know but it sounds like it they dont.......as mentioned above, within the app it says Android 9 or higher.
New samsung galaxy s23 ultra. That way , everything you use will be $2k each LOL
I just checked on my Samsung Galaxy S9 and it is 8ndeed running Android 9 - but Google Play still says that the activecaptain app will not work on this phone. Suggestions?
I been running AC on my S9 since it came out up to this past week....it will work. Have you tried downloading it??
Google Play won't let me download the app...right below the "Install" tab in Google Play it says the app is not compatible with my phone. I got on the phone to Garmin CS today for 40 minutes to explain the issue. I verified my phone is running Android 9 and emailed them screenshots of the "not compatible" prompt I got. They had no answer and said it's not an Garmin issue and to contact Google. Wow! What an answer!
yep thats a google/android issue. they don't control the app store or the device
I just got an email from Garmin and they said I now must have Android 10 to get the AC app...told me to buy a new phone...right!
I just found that my Galaxy S9 can be upgraded to Android 10.0. That's good news! Better than having to buy a new phone.