Okay, spent almost an hour on the phone with a woman who barely spoke english clearly. Are we calling India now for their CS? Had to repeat everything 3 times before she put me on and off hold numerous times, asking more questions, then going to one of their so called team leaders, more hold time, and came back asking more of the same questions. I have an issue with my trails. HDS 12G3, set a trail to display and record, works fine that day, come back the next day and it's gone, using the same trail it starts all over again, my software is up to date. 18.2, so this is the issue i'm having. So she comes back on again and says she is going to send me a video on how to resolve my issue. I say great, give here my e mail, and sure enough i get the e mail a few minutes later. It was an instructional video that is basically in the owners manual on how to create, waypoints, routes, and trails. Very frustrated to say the least. Has anyone had this issue? If so I'd sure like some help getting it resolved. Thanks!