Originally Posted by
ChuckS
With the latest VVM app update, my iPhone XR would not connect. I tried everything on the boards. Re installed the app, deleted all my other devices, disconnected and reconnected all my cables, but still nothing.
Finally contacted Mercury, that sent me the following:
“Sometimes during application updates iPhones can corrupt the information stored in them for the device they are trying to connect to. I have found luck in downloading a free app called LightBlue. It is in the app store. Once you download this app, turn the key on so the module powers up. Go into LightBlue and locate the module in there, and connect to it. Once LightBlue has established a connection close out of this app. Now try it with VVM. I have found that by interrogating the device with an outside Bluetooth scanner app like LightBlue it fixes the information between the two. Let me know how it goes.”
Sincerely,
VesselView Mobile Customer Assistance
It worked like a champ! Download LightBlue Explorer, the free one with the fist, and follow those instructions. Took me all of five minutes, and back in business.
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