I don't know how I can ever go to another marine repair shop. On a trip from MD to Fl, I decided to detour to European Marine and let Don do a "12 year review" of my Mercury Optimax. I made an appointment and had some standard stuff I wanted done (plugs, belts, etc), but asked Don to also work on some squirrelly problems (remote oil reservoir incorrect level readings).
At 56 years old, and a decent shade tree mechanic, I have NEVER had any person show such attention to detail when working on ANY mechanical/electrical device I have ever owned. I have my engine regularly serviced/maintained at 4 different shops in MD. I rotate through them as I have always had some issue crop up with them. The scary part is he showed me problems that I can't believe NO shop ever brought to my attention. While I work on my own vehicles, I have been hands-off on the Optimax. Now I am really scared to take the motor to any other shop if I need service, Don and his crew have set a standard that I KNOW no one around here can, or cares to match. Problem is that Don is 600 miles away from me!
When I got there the first day, there was another fella who had driven 250 miles for service, I think that says a lot. The best part is that Don EXPLAINED all his actions to me and went into detail about "why" he was recommending a particular service. Again, their level of service and interaction with the customer is beyond anything I have ever experienced.
If you need someone to work a problem no one else can solve or just want to be sure you get honest service, European Marine sets the bar high!
BAM