I bought a set of seats from them for my 96 nitro, Unfortunately I was one of the very few that slipped through the cracks. the seats I ordered were out of stock and communications fell through. With a big annual trip coming soon I called them to ask about the seats. They were very upset that I had not been notified of them being out of stock, and they went above and beyond to make it right. The sent the bench seats in the color I ordered, and the console seats in white, then the color I ordered at no charge when they came back in stock. I did not even have to return the white set. It was not the perfect outcome but in my mind it was above and beyond customer service. I can say for sure those white seats they substituted felt a lot better than a bucket would have.
You will be very happy with your purchase, and the customer service.