I have sent this question to humminbird tech support, and still no solution from them. So decided to post here just in case someone else has had same problem and found a solution.
I have a bow gen 1 helix 10si and 10 di and console helix 12, ulterra i-pilot link and transom 360 and gps/heading sensor, all connected through a hub and all on latest software versions, 1.830
my issues are:
1. if i leave the bow units on 360 and retract it to go to a new fishing spot if after a few minutes I dont go back to using the 360 one or both bow units freeze up. if I change either of the bow units to a different screen when 360 is retracted it does not freeze up. and the 360 works fine at the console helix 12, as I routinely change screens on the helix 12 when moving locations. Note that the 360 automatically stops pinging when retracted, because it is the transom 360.
2. on the helix 12 after being on water for 15-30 minutes usually the course up function will not work properly and it displays as north up, and also when this occurs the cursor function will not work such as when on side imaging and I want to cursor over to mark a waypoint on something I see, when i try to arrow over to a way point the unit makes the sound that it recognizes I have pressed the arrow key, but the cursor will not appear when on a sonar screen, it will work correctly if on a mapping screen. this occurs regardless of whether I have selected the internal gps for the helix 12 or the external gps heading sensor for the 360.
a power cycle of the helix 12 temporarily solves the issue for about 30 minutes. I have restored defaults on the units multiple times with only a temporary improvement.
could this represent a hardware problem with the helix 12 or the heading sensor or the transom 360 unit ??
my helix 12 and 360 are less than one year old. my network hub, helix 10 si and di and ulterra are under extended warranty as part of my boat purchase.
thanks for any help.
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Originally Posted by suvowner
