Toyota customer service is a joke

[west_tn]

Bet all the people Toyota has done complete frame replacements for would disagree.

[west_tn]

weird that you are on line complaining about your friends issue? Do you own a Toyota?

Pretty damn weird.

[Phoenix 920 Pro XP]

weird that you are on line complaining about your friends issue? Do you own a Toyota?

No i dont own a Toyota but was seriously considering one

[Phoenix 920 Pro XP]

Vehicle is not on the recall list and out of warranty... why is this different, just because somebody thinks Toyota should fix it. Hell I wish Ranger would have replaced the carpet in my 14 year old boat.

Because how are you going to cover just "some" 2012 and not the other that are the exact same thing. Just sounds like bs to me

[Bassman Ia.]

Because how are you going to cover just "some" 2012 and not the other that are the exact same thing. Just sounds like bs to me

He missed that part.

[gleninaz]

I paid $14500 in one year on my Ford F250 6.0 and Ford never offered to pay a nickel.

[FES313]

He missed that part.

No, I didn't. If I make widgets and find that a part is faulty and I issue a recall, I will go through my records and determine that those parts got started being used at serial number xxx and got used up by yyy. Guess which ones my recall covers? It sure isn't gonna cover the whole year of production. I'm sorry you had a similar failure on the same part that the recall covered but I covered the known faulty parts batch.

[FES313]

Double tap. Again

[RazorCat]

Never, ever take the word of some underpaid goober at a dealership as the final decision on something like that. Call Toyota regional or corporate directly. The service manager you spoke with probably has 6 months on the job, and one foot out the door already if they’re anything like the dealers around my part of the country. I swear I get a new one every time I go for an oil change.
Call Toyota.

[idratherbeefishin]

My friend has a 2012 Tacoma. His Secondary air injection system went out on his truck. There was a recall on the system from toyota for 2012 Tacoma trucks. Toyota wont cover it because his is a later 2012 and the recall is for earlier 2012 and its the same part. Toyota basically told him to go f*** himself and Toyota said we know there a problem. Pretty sorry move by Toyota

Recalls are done by production dates from x to x or vin number or engine calibration numbers . If its not in that time frame its on you . Dont see where its there problem its a common problem with all older Tacomas.

[James john]

My 08 has the same issues. Mine went out twice in 5k miles but was covered under a 150k mile emissions warranty.

[Stoner]

Wasn’t too happy how they “knew they had a problem with their transaxles” in the highlander yet couldn’t do anything about it.

[Phoenix 920 Pro XP]

Never, ever take the word of some underpaid goober at a dealership as the final decision on something like that. Call Toyota regional or corporate directly. The service manager you spoke with probably has 6 months on the job, and one foot out the door already if they’re anything like the dealers around my part of the country. I swear I get a new one every time I go for an oil change.
Call Toyota.

He spoke with corporate they said we dont want your business anymore

[west_tn]

He spoke with corporate they said we dont want your business anymore

Yeaaaa.....I doubt that.