Originally Posted by
PowerPoleTech
Sorry you are experiencing these problems. It sounds like a pretty simple fix and some explanation into what is actually happening. I do have a few questions to hopefully better help you resolve what you are experiencing.
Does it seem to be isolated to one individual unit that stays up or down when you press a controller? Does it happen when using manual mode or auto mode?
As for the speed of deployment, it could be several things.... Using the dash switch, there are three speed settings, fast, medium, and slow. Also, if using the foot switches or 2 button key fob, male sure they are set to fast speed within the app. If you purchased these second hand, the previous owner could have adjusted the speed in the C-Monster app.
Also, during cool weather, the pumps will automatically slow down their speed. The reason for this is cold hydraulic fluid does not move through the pump as efficiently as it would in warmer temps so we slow them down slightly to improve the bottom sensing and anchor stowed shut off. This speed will increase as the ambient temperature rises or continued operation "warms" the unit up.
To sum this all up, it sounds like the only real issue that may be going on is a simple communication problem with one of the motor boards in the pump, likely a faulty antenna causing poor signal reception. This is an easy fix if we can just identify which one it is. Of course performing a software update is good practice and there are things that may improve, but more than likely we will swap your circuit board under warranty and they should work as intended. Sometimes this is related to a remote which is why we would have you check that first.
Please let me know if there is anything else I can answer for you or help with the warranty swap. And to be clear, there are no software issues that need to be addressed. CM2.0 communication protocol is much more advanced than CM1.0 and the communication between controllers and pumps is greatly improved as a result. If there is a communication issue more than likely it is a hardware issue with a controller or board component.