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  1. #1
    Member
    Join Date
    Mar 2015
    Location
    Glendale, Arizona 85304
    Posts
    593

    new phone and Active Captain will not connect

    I recently got a new phone and for the life of me, I can not get Active Captain to recognize it. And...not sure that I am using the right password. Is there a way to start over? My 7610 shows wifi and my phone shows the wifi on 7610 but it keeps authenticating but never connects.
    Edited
    Okay...after shutting down and restarting both the phone and 7610 I am connected to everything but "notifications" I went through all the steps and I continue getting "not found" message. I checked to make sure that mobile data service was on, had internet connection, checked to make sure that SMS and Calls was enabled...still no connection. Everything but notifications seems to work correctly, Helm, Updates, etc...
    Last edited by azbohunter; 10-10-2018 at 08:16 PM.

  2. Member
    Join Date
    Dec 2007
    Location
    Versailles
    Posts
    547
    #2
    Call Garmin. They very patiently took this old school man through the entire process. Great CS!!!

  3. Member
    Join Date
    Mar 2015
    Location
    Glendale, Arizona 85304
    Posts
    593
    #3