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  1. #1
    Member hydrashack's Avatar
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    Russell Marine Products???? Whats up with them??

    I ordered a powerpole cover. They sent me the wrong one in the mail. I called them back and they said they would ship me the correct cover.

    Two months later no new pp cover. Have emailed and called MANY times.

    Does anyone know what the deal is with these guys??

  2. Member Hez's Avatar
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    #2
    Aren't they a board sponsor?

    Wishin' I was fishin'...


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  3. Member hydrashack's Avatar
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    #3
    Not sure, but they sure as heck aren't helping me out for crap..........

  4. Member
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    #4
    I just ordered something from them this week. I received everything correctly and promptly. Not sure why you are having a hard time.

  5. Member haus9393's Avatar
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    #5
    Yea they are a member here. Goes by HAWG. Go to the electronics for sale forum and you will see him.

    2023 Ford F150 XLT Super Crew 2.7L Ecoboost FX4
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  6. Member hydrashack's Avatar
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    May 2006
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    Edina, MN
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    #6
    Thanks. I will try to track him down.

    I have spoken with two people there now during the past two months and they both said they would get a new one in the mail to me along with sending me a tracking number. But nothing has been emailed and nothing has shown up at my house. The last interaction was about 3 weeks ago and every since then I can't get through to a live person on the phone either.

  7. Member hydrashack's Avatar
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    #7
    I hit HAWG with an email. Hopefully I get some movement on this.

    Thanks

  8. Lowrance/Garmin/GPS Moderator fishin couillon's Avatar
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    #8
    They are a great sponsor of this board.....I know they are in the process of renovating a bigger building to move into....He will get it right for you.....
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS

  9. Member
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    ventura,calif.
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    #9
    they are some of the best people ‘ I have ever done business with !....

  10. Member
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    Jenks, OK
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    5,497
    #10
    Justin is good people. I cannot imagine what would have caused this breakdown on their end, but I’m sure Justin will own it and do everything in his power to get you taken care of.

  11. Member WVBullet's Avatar
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    Oct 2015
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    Gallipolis Ferry, West Virginia
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    #11
    I’ve bought from them a few times with zero issues.

    2008 BULLET 21XD 2007 Merc 300xs


  12. Scraps
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    Havertown, PA
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    #12
    Might be one of those rogue transactions. I've had nothing but good experiences with RPM.
    2017 Phoenix 819
    2016 200ProXS, s/n 2B359849, Mod 1200P73BD

  13. Member
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    Alabama
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    #13
    Yep. Bought a few items from their website and a few from them off of eBay and they have been top notch. I assume that something uncommon happened with your order.

  14. Member
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    Wichita Kansas
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    #14
    Justin is in the process of moving to a new shop, I'm sure it's just a mistake. Justin and his wife are good people and I'm sure once you get in touch with him he will make good on your purchase!

  15. BBC SPONSOR Hawg's Avatar
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    Jun 2004
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    El Dorado, KS
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    2,850
    #15
    Hydrashack. I apologize for the lack of getting you the replacement cover. Is the cover you are needing by chance a pro series cover? If so we have been out of stock on those and waiting for our new shipment to arrive. Also what email are you emailing us at? You are a second person to say that they have emailed us and we are not receiving them. Please email me at: rmpllc@aol.com

    Thank you,

    Justin Russell

  16. Member hydrashack's Avatar
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    #16
    Thanks

    Email sent.

  17. Member hydrashack's Avatar
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    #17
    Spoke to Justin and got an email from his wife. As was said above business issues were delaying the response to me and I think we got a game plan together to get me taken care of.

  18. Member bloodman's Avatar
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    Belvidere, Il
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    #18

  19. Lowrance/Garmin/GPS Moderator fishin couillon's Avatar
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    Pineville, La
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    #19
    Had no doubt he would get it straight for you.....
    YOU are not entitled to what I have earned!!!!!

    2014 Phoenix 619 Pro / 2014 Mercury 200 Pro XS

  20. Member
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    Kansas City, Missouri
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    #20
    They are great

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