360 issues maybe

[woppercatcher]

Got my Ultrex mount 360 installed. Connected the Ethernet cable to the Ethernet hub. Also have my Helix 12 and 10 connected to the hub. Connected the 360 to power. When I power up my Helix 12 at the bow and go to system status the 360 shows disconnected. I see the heading sensor and if I go to the menu and network I can see my other graph but nothing for the 360. I verified there is power to the wires I used for the 360 and checked the Ethernet cables and connections. Does the 360 need to be in the water to work? Not sure what else to check.

[Capw]

Have you waited several minutes for the system to recognize the 360? It won’t recognize it right away.

[woppercatcher]

Have you waited several minutes for the system to recognize the 360? It won’t recognize it right away.

I waited several minutes. Checked the unit at the console to see if it was connected to that one but it also showed disconnected. I'm doing this in my garage and wasn't sure about the unit running while out of the water.

[Capw]

I waited several minutes. Checked the unit at the console to see if it was connected to that one but it also showed disconnected. I'm doing this in my garage and wasn't sure about the unit running while out of the water.

It will connect out of water no problem.

[woppercatcher]

Thanks. I guess I'll have to call Humminbird. I just hope the unit isn't bad.

[Capw]

I would try connecting the 360 directly to each unit and see if it connects. Eliminate the network first as a troubleshooting option. Are all your units updated?

[woppercatcher]

I would try connecting the 360 directly to each unit and see if it connects. Eliminate the network first as a troubleshooting option. Are all your units updated?

I'll try that if I can. I've ran so many wires through the access hole it's getting very difficult to squeeze any more wires. Also I noticed on the power wire for the 360 there were 3 wires. Two black ones and one red one. I only connected the red one and the black one that was already stripped. Not sure what that 3rd black wire was for. And yes I updated the Helix 12 yesterday to the latest update. I also downloaded the latest 360 update but I'm guessing it won't install unless the 360 is connected.

[Wayne P.]

I'll try that if I can. I've ran so many wires through the access hole it's getting very difficult to squeeze any more wires. Also I noticed on the power wire for the 360 there were 3 wires. Two black ones and one red one. I only connected the red one and the black one that was already stripped. Not sure what that 3rd black wire was for. And yes I updated the Helix 12 yesterday to the latest update. I also downloaded the latest 360 update but I'm guessing it won't install unless the 360 is connected.

The extra wire is called a drain wire and what to do with it is stated in the installation instructions on page 35.
Tape the drain wire.

[woppercatcher]

The extra wire is called a drain wire and what to do with it is stated in the installation instructions on page 35.
Tape the drain wire.

Thanks Wayne. I did that, just wanted to make sure. Also, an fyi. I only verified I have power to the two wires I used to connect the 360 power wires with. I have no idea how to verify I'm actually getting power to the 360 itself since there is no light or anything.

[Wayne P.]

You can tell it is getting power by listening to it when you first turn the power on. It makes a noise for a few seconds.

[woppercatcher]

You can tell it is getting power by listening to it when you first turn the power on. It makes a noise for a few seconds.

Great, thanks. Just to be clear I needed to connect the black wire that was already stripped and has solder on it, correct?

[Wayne P.]

Black is negative and red is positive.

Paragraphs 5a and 5b in the installation instructions.

[woppercatcher]

Black is negative and red is positive.

Paragraphs 5a and 5b in the installation instructions.

Yes, I understand that but there are two "black" wires. One was already striped and the other wasn't. I used the "black" wire that was already stripped and had solder on it.

[Wallace]

As Wayne said you can verifiy it’s on by putting your ear on the shaft of the 360 and having someone turn the power on to it . You don’t need to power up your units just the 360. you should hear the motor turn for a second and a very faint beep that you won’t hear if your ear is not on the 360 shaft. If no noise then your 360 is not getting power.

[woppercatcher]

As Wayne said you can verifiy it’s on by putting your ear on the shaft of the 360 and having someone turn the power on to it . You don’t need to power up your units just the 360. you should hear the motor turn for a second and a very faint beep that you won’t hear if your ear is not on the 360 shaft. If no noise then your 360 is not getting power.

Okay, I have verified there is power coming from my boat power. I have verified there is at least 12v going into the quick disconnect power. I turn on the boat power and I don't hear any noise coming from the 360 at all. I have eliminated the Ethernet hub connection by connecting the 360 directly to the back of my Helix with two different Ethernet cables. Still no connection to the Helix. At this point It seems like a bad power connection either at the quick disconnect or the 360 itself, which I believe is the issue. I've called HB support and they are checking some things and will call me back. I'm afraid I will have to send a brand new unit back to HB. I could try and pull the bottom of the 360 off and check the power there I guess but at this point to frustrated.

[Bob B]

I could try and pull the bottom of the 360 off and check the power there I guess but at this point to frustrated.

I wouldn't do that and take a chance on voiding the warranty

[Wayne P.]

I wouldn't do that and take a chance on voiding the warranty

The pod is filled with acoustic oil to have solid sound transmission from the SI crystals to the pod housing and allow the crystals to rotate.

[woppercatcher]

I wouldn't do that and take a chance on voiding the warranty

I agree. I meant the part that holds the pod to the shaft. Like you would to shorten the shaft. For now I'll just wait to hear from HB if they actually call me back.

[Wallace]

I understand your getting 12 volts at the plug . What I’m saying is if you use the “drain”. As the negative it won’t power up the 360. I want to say the drain wire was in the middle of the 3 and tinned as well if memory Serves Correct . I get the feeling this is what’s going on. I’m not saying you didn’t get a bad one. We all have had it happen at least once in life. I know it’s a pia to get to the wires but it’s where I would start . Also check the pins at the quick disconnect I had a problem once with them not making good contact so I had to tweak them a little very little.

[woppercatcher]

I understand your getting 12 volts at the plug . What I’m saying is if you use the “drain”. As the negative it won’t power up the 360. I want to say the drain wire was in the middle of the 3 and tinned as well if memory Serves Correct . I get the feeling this is what’s going on. I’m not saying you didn’t get a bad one. We all have had it happen at least once in life. I know it’s a pia to get to the wires but it’s where I would start . Also check the pins at the quick disconnect I had a problem once with them not making good contact so I had to tweak them a little very little.

Thanks. I did check all three wires with a circuit tester to make sure I only connected the negative and positive wires. Heck I even tried to connect both black wires at one point and nothing. I connected the negative and positive wires to the power extension cable and then use the tester to test each pin the the male end and it gets 12v there as well. I agree it could be a bad or maybe the pins need adjusting or maybe at one point used the wrong black wire but as far as I can tell I have connected the correct wires. I will check the pins on the male end tomorrow and jack with the stupid wires again. Might as well since after spending almost an hour on the phone with someone at HB support who said they would call me back but never did nor even gave me a ticket number I have to start all over with support again. And they will just give me the same old song and dance again. And by the way only one of my black wires was stripped and tinned. The other one as not stripped at all and I have no idea which one would be in the middle. I appreciate the help!