Ordered a keypad backup key/switch on 6/1 (Friday) AM. Waited a week and then contacted them last Friday (8th). Lady said it hadn’t been shipped but would go out Monday (10th). Called this afternoon (15th) and queued for fifteen minutes listening to their “world class service” message over and over until it dumped me to someone’s v-mail. I left a polite message with all the details a couple of hours ago and no response yet. I consider myself patient, but dang...