We installed two 15' talons a few weeks ago and yesterday was the 3rd time out. Both talons were working well for about 4-5 deployments. Then one talon would not deploy at all (the spike would come out 1"). I took some vice grips to the spike to see if I could pull on it, didn't move. I tried manually using a ratchet to advance or retract and it didn't budge I removed the top cover and side cover and wire looks fine, appeared to be on the drum and rollers as it should be. We were running them in 12--13 ft with hard bottom so I don't think there is anything stuck on the spike.

Any advice before I bring it to a service center?