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  1. 03-13-2018, 07:49 PM #1
    Phoenix Ed
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    Humminbird Customer Service

    Okay we all appreciate our Humminbirds, but I needed to share a customer service story with the group.

    A week ago my Helix 10 SI KVD Gen 1 died on me. I shipped it back to the factory last Tuesday. Friday I get an email that it is on the way back, sweet. Well it comes in today, I pull it out of the box and wait, the serial number is different. And what is all the extra stuff with it, wait a minute, just a minute, they replaced my Gen 1 with a MEGA!!!!!!!!!!!!!!!!!!!!!!!!!!! Dude, I called and thanked them. So soon very soon I will join the Mega ranks. I have owned birds over 10 years, started with a 798, first unit I ever had a problem with.

    Amazing customer service!
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  2. Koma
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    #2 03-13-2018, 07:55 PM
    Congrats on the upgrade! That’s pretty cool of Humminbird!!
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  3. Flipper374V
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    #3 03-13-2018, 07:56 PM
    That is amazing!
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  4. SoonerFan
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    #4 03-13-2018, 08:15 PM
    Their CS is beyond compare. When I was having interference problems with my Helix 10 SI Mega they sent me a ferrite ring and a trolling motor choke, no charge...next day delivery! Then someone called a week or so later to see if my problem had been fixed. It had.i

    Every time I call Humminbird, I reminisce about the hours of my life spent on hold with Lowrance.
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  5. October1
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    #5 03-13-2018, 08:30 PM
    WOW, that's AWESOME!!
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  6. suvowner
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    #6 03-13-2018, 08:34 PM
    Quote Originally Posted by SoonerFan View Post
    Their CS is beyond compare. When I was having interference problems with my Helix 10 SI Mega they sent me a ferrite ring and a trolling motor choke, no charge...next day delivery! Then someone called a week or so later to see if my problem had been fixed. It had.i

    Every time I call Humminbird, I reminisce about the hours of my life spent on hold with Lowrance.
    what trolling motor choke did they send ?
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  7. SoonerFan
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    #7 03-13-2018, 09:14 PM
    Quote Originally Posted by suvowner View Post
    what trolling motor choke did they send ?
    https://www.humminbird.com/Products/TMC-1/
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  8. riverc
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    #8 03-13-2018, 09:40 PM
    That's good customer service,I have no complaints on there customer service so far they have been good to deal with.
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  9. Dogfish_Jones
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    #9 03-14-2018, 08:57 AM
    This was the main reason I switched from Lowrance to Humminbirds...well one of the reason, their customer support is outstanding. The other reason was I think overall the Bird has a better, more clear view.
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  10. RangerJim
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    #10 03-14-2018, 10:26 AM
    Quote Originally Posted by Dogfish_Jones View Post
    This was the main reason I switched from Lowrance to Humminbirds...well one of the reason, their customer support is outstanding. The other reason was I think overall the Bird has a better, more clear view.
    Same reasons why I switched to Humminbird a few years ago. The customer service has been outstanding the few times I have needed it and really like their products. Plus they are based in Alabama
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  11. Greenwing1
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    #11 03-14-2018, 10:33 AM
    That's awesome!!
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