I just finished tearing down, cleaning, greasing, oiling, and reassembling my 11 Lew's reels. There were a few parts that I thought that I better have in reserve, just in case I break one or, more likely, lose one in the process. Sometimes, those tiny springs and pins grow legs or wings! Anyway, I called the parts and service phone number on the website and spoke with Lisa. I ordered 3 small parts with duplicates of each and when I went to pay...NO CHARGE! That's customer service! The new Lew's company, in both quality of their reels and their customer service, are doing Lew Childre proud!