Glad you finally got an answer. About their only option was to replace it with all that damage. There was another rt188 on here that just ou mt of the blue split the tip of the bow not impacts or damge outside something just let loose inside. Sounds like they took their sweet time getting you an answer but it got resolved in the end.
On a side note Unless you praise the Ranger brand my friend you are automatically a troublemaker and stirring the pot. Nothing bad can happen to them plain and simple and the off chance that they do they swoop in and save the day instantly with the best customer service in the business which you experienced and dont you forget that. Welcome to the Tin Forum.