I have a Power Pole Blade that was installed on my boat new in 2015. I bought the boat used. I have never spent a dime with Power Pole. My last two boats were bought used and already had them installed. Last weekend while loading the boat on the trailer I noticed that the power pole wasn't all of the way in the up position. When I tried to move it, hydraulic fluid came out. There was a split in the hose. On Sunday morning at 8:30 I sent an email to Power Pole asking what diameter hose to purchase to fix it and also mentioned that I had a slight leak in the tank and wanted to purchase a rebuild kit while I was working on it to tighten everything up.
At 12:30, 4 hours later on a Sunday, I got a return email telling me to reply with my serial number and a shipping address and they would have all three things out to me under warranty. A box showed up yesterday with everything inside.
I'm not the original purchaser and was willing to purchase everything that I asked for because in my eyes, that stuff is normal wear and tear. But Power Pole went above and beyond to ship me everything needed to get the anchor back 100% on their dime. That's how you keep people coming back and that's why Power Poles far outnumber Talons on the water.
I will be a customer for life.