As some remember, i posted a few weeks ago about my bow roller causing scratches on my hull and speaking with a gentleman at Marine Master trailers who was less than understanding. Several on here reported buying a particular replacement roller which I did and it seemed to fix the issue. Fast forward to a few days ago, I posted on Facebook and marine master replied saying the plant manager had been wanting to speak with me. I contacted him and he seemed concerned with the issue and wants to get it resolved. He gave me his contact info and requested that I send photos directly to him. I'm headed to the lake to do that this evening since the boat needs to be off the trailer to get good pics. I told him that several others have had the same problem and he definitely wants to see what's going on so he can speak with the manufacturer of the bow roller. If you don't mind, please respond to this thread if you have experienced this so that I can get a head count. I'm not going to post up anyone's personal info but I do want to be able to give him some type of number so that he can see the prevalence of the issue. I am thankful that Marine Master has taken an interest in this issue. I admit that I was pretty hard on them after speaking with the first gentleman but this plant manager seems to understand customer service.