Hello, all! I just wanted to share some information about Phoenix. I have emailed Tim previously and he was always quick to reply and very professional, but this time he wasn't exactly the same. I told him I'd be driving through Winchester, TN on my way to a lake nearby, so he told me to come by. I had what I thought was a minor issue, which turned out to be nothing. He then showed me the plant, explained how the boats were built, and took the time to make me feel like I was welcome and that he actually cared about what I thought. He knows the exact boat I bought, and what it was used for, and even tried to help me figure out why my navionics chip wasn't working before I left. I just thought this was really cool, especially since I bought a two year old used Phoenix, not a new one. I'm not going to speak for other boat brands, but I am going to speak up for the level of customer service that Phoenix offers every customer of one of their new, or used boats. Their product is just as good, I love my boat.
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