Problems after helix update

[Cestratton]

If you have standby mode then the update worked. Press the power button and Standby will be at the bottom.

[ntslam]

Gonna have to give the units a few minutes to go through the linking up process. I usually start up the unit I have my transducer and GPS hooked up to first then the other unit

[sfw1960]

Gonna have to give the units a few minutes to go through the linking up process. I usually start up the unit I have my transducer and GPS hooked up to first then the other unit

THIS.

If it keeps glitching call them back & ask they issue you a FedEx pickup tag, let them replace it if they don't know what's up.

I don't have an older copy of v1.21 for a H10 (any variant - just v1.35) - maybe somebody here does...

Sorry, I've been under the truck fixing a flange before it dropped off just in time for the storm...

G'Luck!

[shorty35]

Thanks so much guys!!!

[shorty35]

Hey guys. Just thought I would give you an update on my problems. I sent both units back to Humminbird. They said the reason I am having problems is because, there is a problem with the new software update 1.350 and the smart strike card. They installed the 1.210 and told me to leave it there until they have fixed the problem. Just thought I would let you guys know. Thanks so much for your help!!!!

[riverc]

@Shorty35...I was planning to update 1.350 tomorrow on my 10di reckon I better wait.

[shorty35]

I would. I will say, I only had problems when they were connected together. When they weren't connected they worked fine.

[sfw1960]

Thank you for your efforts in reporting this bug Shorty!



I hope I don't see any glitches (when the ice goes) but I have v1.21 for my Helix12's and will flash it back if its needed.

[ntslam]

Hey guys. Just thought I would give you an update on my problems. I sent both units back to Humminbird. They said the reason I am having problems is because, there is a problem with the new software update 1.350 and the smart strike card. They installed the 1.210 and told me to leave it there until they have fixed the problem. Just thought I would let you guys know. Thanks so much for your help!!!!

that would have been nice if they would have told you that over the phone. Thanks for the update and glad you back up and running

[shorty35]

I know! But like you said at least I got them back. I will say I'm a little disappointed I can't play around with some of the new features yet. Thanks again for your help!!!

[riverc]

Called Humminbird about the 1.350 update tech support checked with her boss,and said there's no problem they are aware of.So I will try the update when I get time.

[NY29T]

Never do the update till atleast 6 months after its been out! I've never heard of a update never having issues.

[sfw1960]

I've never seen progress by staying on the porch ....

[ezfishn]

Called Humminbird about the 1.350 update tech support checked with her boss,and said there's no problem they are aware of.So I will try the update when I get time.

call again and talk to someone different and see if you get the same response...LOL

[riverc]

@ezfishn I tried Humminbird chat line this time spoke with a different person he gave me the same response they are not aware of any problems. Ezfishn do me a favor call and see if they give you the same response on the 1.350 update lol.

[shane23ss]

I updated both my H10's to 1.350 this past Friday (Feb 3rd), units networked, console unit running smartstrike card(received from Hmminbird Feb 2nd), bow unit running lakemaster. I've used them for about 20 hours or so since the update, havent see any issues

[ntslam]

I never had an issue with mine before I sold my Helix12s. Each one had a smartstrike card in it.

[shorty35]

Haven't been on in awhile. Just saw the posts after mine. What the.... Are they lying to me? I will be calling them tomorrow.

[ezfishn]

There are known issues with ver. 1.35 software but I still run it on my Helix models just for the Ultrex compatibility. I would revert back to 1.21 if it weren't for the Ultrex. Please let us know what you find out. Good luck.